1.1. This website is an official website (hereinafter referred to as the “Website”) of METAGOLD LLC, a company duly incorporated in Georgia, authorized by the Ministry of Justice of Georgia with reference number 404651248, being a brokerage company (hereinafter referred to as the “Company”, “MetaGold”, “we”, “our”, “us”).
2.1. These Terms & Conditions (hereinafter referred to as the “Terms and Conditions”) govern the relations between you as a visitor, client, or potential client (hereinafter referred to as “you”, “your”) and MetaGold, and together with other agreements, policies, other documents allocated at the Website form the agreement between you and MetaGold, all covering use of the Website and/or brokerage trading activities carried out through the MetaGold trading platform. Your access to and use of our website is subject to these Terms and Conditions, other agreements, and any notices, disclaimers, statements, policies, as well as other documents, information contained on our website.
2.2. By using our website, you agree to be subject to the Terms and Conditions.
The Terms and Conditions constitute a public offer with standard conditions. This offer is considered accepted when you perform actions indicating your consent, such as accessing, using our website, our services. By doing so, you completely agree with the Terms and Conditions.
2.3. The information contained on the Website is not guaranteed, is strictly for information purposes only and subject to change without notice.
2.4. Although the information and materials allocated on our Website are based upon information that the Company considers reliable and endeavors to keep current, it does not warrant that the information or materials are current or accurate at all times and it should not be relied upon as such (safe for the Terms and Conditions, other agreements, policies remaining actual and complete). To the extent permitted by law, the Company does not accept any responsibility arising in any way from errors in, or omissions from, this information and materials.
2.5. If you disagree with any part of the Terms and Conditions, you should immediately cease using our website, services.
2.6. By accessing or using our services, you confirm that you were provided with access to the Terms and Conditions, other agreements and policies allocated at the Website before their acceptance, and you had sufficient time to review them carefully and copy them if needed.
2.7. You may only use our website and services, if you are not legally prohibited from receiving our services under the laws where you are residing, registered.
2.8. Your use of our website may be monitored by the Company, and the outcoming information may be used by the Company for its internal business purposes and other operating and regulatory processes. For details of your personal data handling please refer to our Privacy Policy.
3.1. Registration with MetaGold is only possible by completing the relevant forms and providing accurate, valid, and documented information by you.
3.2. MetaGold reserves the right to verify the information provided by you and, if necessary, request additional documents.
3.3. In case of any discrepancy with security policies or applicable regulations, MetaGold may suspend or, permanently or temporarily block the trading account.
3.4. MetaGold is committed to cooperating with regulatory bodies and competent authorities and will provide your information by the law if required.
3.5. Safe and stable use of MetaGold services is conditional upon your full compliance with all rules and conditions related to trading accounts.
3.6. Trading account management by unauthorized persons, without official approval from MetaGold, may lead to service restriction or termination.
3.7. In case of detecting suspicious or fraudulent activities, MetaGold reserves the right to temporarily or permanently block the trading account.
3.8. Using third-party identity documents or creating multiple trading accounts is considered a violation and will be subject to enforcement.
3.9. The security of the trading account information, including passwords and login credentials, is your sole responsibility. Any negligence in this regard shall be entirely your liability.
3.10. Under specific conditions and based on technical or security assessment, MetaGold is authorized to close positions or the trading account.
3.11. If abnormal behavior, algorithmic abuse, or the use of suspicious robots is detected, MetaGold reserves the right to temporarily or permanently suspend your trading account and pursue the matter.
3.12. You may create maximum 3 (three) demo accounts.
3.13. The minimum deposit required to activate a real (live) trading account is USD 100.
3.14. Requests to change leverage are only processed through coordination with you and approval by MetaGold.
3.15. Fund transfers between your trading accounts within MetaGold are entirely free of charge. For internal transfers, you must notify your personal support representative via WhatsApp or Telegram.
4.1. You are obligated to accept the prices quoted by MetaGold as the basis for executing trades.
4.2. Orders placed by you are submitted to the Liquidity Provider and executed within the same pricing framework.
4.3. MetaGold provides trading prices on a bid/ask basis by market standards.
5.1. All fiat currencies and Tether (USDT) deposits must be made only from a bank account or wallet, cryptocurrency addresses owned by you. The use of third-party accounts, wallets, cryptocurrency addresses is not permitted.
5.2. The minimum deposit amount for Tether (USDT) is USDT 100.
5.3. Withdrawal requests are processed only during business hours, from 06:30 GMT to 14:30 GMT, Monday through Friday.
5.4. On Saturdays, due to the global market and broker closure, no fiat currency deposits and withdrawals or cryptocurrency withdrawals are processed.
5.5. On Sundays, fiat currencies deposits are confirmed, and withdrawals will be processed after 20:00.
5.6. For fiat currencies deposits, withdrawals from the account will not be possible for up to 72 hours upon deposit.
5.7. Fiat currencies withdrawals are processed via the PAYA settlement system and by local banking regulations.
5.8. The minimum amount that can be withdrawn from your account at MetaGold is USD 10 or its fiat currency equivalent.
5.9. Withdrawal fees are determined based on your selected method and may vary depending on the network or banking system used.
5.10. The withdrawal method must match the deposit method; for example, fiat currencies withdrawals are only available for fiat currencies deposits, and cryptocurrency withdrawals for cryptocurrency deposits.
5.11. The daily fiat currencies withdrawal limit is predefined and aligned with the limitations of banking system.
6.1. MetaGold, as a specialized broker, operates solely in the field of brokerage activity services and brokerage online trading, and holds no obligations beyond this scope.
6.2. Before initiating any trade, you are required to carefully review and assess the technical specifications of the symbols, trading account conditions, and related details.
6.3. Trades are only permissible within the authorized ranges and by the specified regulations. If these are not observed, the trades may be canceled.
6.4. In the event of technical disruptions beyond its control, MetaGold bears no responsibility for any potential losses resulting from such incidents.
6.5. Your trades shall be executed exclusively through the official Meta Trader 5 platform. MetaGold does not approve the use of other platforms.
6.6. You are required to carefully read and review the technical specifications, trading conditions, and details of instruments before initiating any trading activity. Informed decision-making is a prerequisite for responsible investing.
6.7. Spread levels and commission rates may vary depending on market volatility or liquidity conditions. You must refer to real-time information on the trading platform before executing trades.
6.8. Only trades executed through the MT5 platform and during authorized trading hours shall be considered valid.
6.9. Buy and sell orders are valid only at real-time prices. Orders submitted outside the current market price range will not be executed.
6.10. In the event of detecting irrational, unusual, or suspicious trades, MetaGold reserves the right to cancel such trades at its sole discretion.
6.11. The Client bears full responsibility for the consequences of their actions on the platform and shall compensate for any damages incurred as a result.
6.12. Any trades resulting from the exploitation of bugs are considered invalid and may be cancelled.
6.13. Any unauthorized use of incentives or deposit and withdrawal methods will result in service restrictions or termination.
6.14. The use of robots and automated trading tools (Expert Advisors) on the MetaGold platform is permitted, provided they operate non-destructively and in compliance with market regulations. You are obligated to use tools that behave logically and by standard trading practices.
7.1. The information and materials on our Website have been prepared for informational purposes only (safe for the Terms and Conditions, agreements, policies and other documents forming an agreement, which remain actual and complete) without regard to any particular user’s investment objectives, financial situation, or means, and the Company is not soliciting any action based upon it.
7.2. Any of the Company’s material must not to be construed as a recommendation, or an offer to acquire, buy or sell, or the solicitation of an offer to acquire, buy or sell any securities, other trading assets, financial instrument, or to participate in any particular trading strategy in any jurisdiction in which such an offer or solicitation, or trading strategy would be illegal.
7.3. Provision of the information and materials on our website does not constitute nor should it be considered a recommendation that you enter into a particular transaction, nor a representation that any service described on our Website is suitable or appropriate for you.
7.4. You shall neither construe any of the material contained on the Website as business, financial, investment, hedging, trading, legal, regulatory, tax, accounting or other advice, nor make its content the primary basis for any investment decisions made by or on behalf of you.
7.5. You are advised to consult your personal financial adviser, attorney, and tax, and accounting and other advisors concerning any transactions.
8.1. The MetaGold trading platform is equipped with an automatic Stop Out feature to prevent excessive losses during critical conditions.
8.2. Ongoing monitoring of open positions and margin levels is among your core responsibilities. Failure to actively monitor may result in the closure of positions.
8.3. You must not rely solely on the expectation of receiving additional margin to maintain or increase trading positions. Financial decisions must be based on thorough and responsible analysis to be made by you.
9.1. In the event of damage to MetaGold arising from your actions, you shall be responsible for compensation.
9.2. MetaGold has no commercial partners or representatives for financial matters. The responsibility for verifying the authenticity of deposit and withdrawal gateways and using only the official platform infrastructure lies solely with you.
9.3. In emergency situations, unforeseen crises, or events beyond control (such as widespread communication outages, extreme market fluctuations, or natural disasters etc.), MetaGold reserves the right to temporarily suspend or restrict trading activities to prevent further damage to clients’ assets.
9.4. MetaGold shall not be held liable for any potential losses resulting from such events that are beyond its control. These circumstances are managed within the framework of professional standards and by international practices.
9.5. The Company is not liable for any damages including, without limitation, damage to your computer or computer system or settings, loss of data, revenue or profits, which you may suffer arising out of your use, delay in using, or inability to access our website, or in any other way connected with our website, including from the downloading of any software from our Website. The Company disclaims any representation or warranty that the Website, other software or materials will meet your requirement or that the Website or any software will be uninterrupted, secure or free from errors or viruses.
9.6. Any services, data, tools on the Website are provided “as is” and on an “as available” basis. We reserve the right to update the information on our website at our discretion. To the maximum extent permitted by the law, we provide no expressed or implied warranties of accuracy, compatibility, reliability, wholeness, integrity, usefulness of our website. Any reliance you place on such information is therefore strictly at your own risk.
9.7. To the maximum extent permitted by law, we accept no liability to you in connection with the Website for any of the following, including but not limited to:
9.7.1. Any business or commercial losses, including loss of profits, income, revenue, anticipated savings, contracts, or business opportunities;
9.7.2. Any special, direct or indirect, incidental, punitive or consequential loss or damage;
9.7.3. Any errors, delays, disruptions, failures, non-availability, or suspensions in the functionality of our website;
9.7.4. Your action or inaction on our website, any deals made through our website;
9.7.5. Loss or corruption of any data, database or software;
9.7.6. Any other losses or damage that may be incurred through using our website, platform content.
10.1. Registration and User Information
10.1.1. Each client is only permitted to have one active user account. Re-registration using a previously used email address is not allowed.
10.1.2. Changes to identity information such as name, national ID number, or banking details can only be made with support team approval and the submission of valid documentation.
10.2. Deposits
Cryptocurrency (Tether) deposits must be made exclusively from secure and trusted wallets, cryptocurrency addresses. Using unverified wallets, cryptocurrency addresses may lead to delays or transaction blocks.
10.3. Withdrawals
10.3.1. Withdrawals exceeding USD 100 are only processed after final identity verification and notification to the personal support agent via WhatsApp or Telegram.
10.3.2. For fiat currencies deposits, withdrawals are not allowed for up to 72 hours.
10.4. Identity Verification
10.4.1. The registered first and last name must fully match the identification documents provided.
10.4.2. Only original, photo-bearing, valid, and legible documents are accepted.
10.5. Bonus
10.5.1. The bonus amount cannot exceed the trading account balance.
10.5.2. Any withdrawal (either of the principal or trading profits) made through Meta Trader will result in the complete removal of the active Bonus.
10.5.3. To activate a bonus on a trading account, the client must contact their personal support representative at MetaGold via WhatsApp or Telegram.
11.1. All content available on the Website, our platform, is owned, controlled, or operated by us. Such content includes, but is not limited to, text, images, logos, trademarks, graphics, designs, software, data compilations, audio, video, page layout, and any other form of information that can be stored in a computer or device and is displaying on or forms a part of the Website, or our platform.
11.2. By accessing or using our website, platform you acknowledge and agree that such content is protected by copyright, trademarks, and any other intellectual property rights. Nothing on the Website, our platform must be interpreted as granting by implication or otherwise, any license or right to use any logo, trademark, or service mark displayed on our website, platform without the respective prior written consent.
11.3. Except where necessary in order to view the information on the Website on your browser, our platform, or as permitted under the applicable laws or the Terms and Conditions, no information or content on the Website, our platform may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without our specific written consent.
11.4. Any third-party intellectual property used by us in the content of our website, platform should not be interpreted as meaning that the third-party owner sponsors, endorses or is in any way affiliated with us or with our business, nor that they make any representation regarding the advisability of using our products.
12.1. You are strictly prohibited from using our website and services if you engage in any of the following behaviors, whether intentionally or unintentionally, including but not limited to:
12.1.1. Acting in a way that damages, or could damage, our website, platforms, including but not limited to the security and safety features, or interfering with other clients’ access to our website, platform;
12.1.2. Engaging in activities related to money laundering, drug trafficking, terrorism, fraud, criminal acts, or any other illegal activities;
12.1.3. Infringement upon any intellectual property rights;
12.1.4. In any manner that damage or may damage our good name and repute;
12.1.5. Insulting, harassing or using offensive or discriminatory language against other users, our representatives;
12.2. Participating in any activities that are harmful, illegal, abusive, or violate the Terms and Conditions or any applicable laws or regulations.
13.1. Communication between MetaGold and you are conducted via email, official messaging apps, or other recognized methods defined by MetaGold.
13.2. MetaGold reserves the right to update the rules and terms of service if necessary. Such changes will be communicated through official channels.
13.3. MetaGold reserves the right to update the features or specifications of trading instruments based on market conditions and technical requirements. Changes will be communicated through official sources.
13.4. MetaGold reserves the right to adjust the Margin Call level based on market conditions or risk policies and will communicate such changes through official channels.
13.5. You are required to provide MetaGold with accurate, correct, and up-to-date information and to comply with the Terms and Conditions.
13.6. If any system bug or issue is identified, you are obligated to report it to our support team immediately.
13.7. In case of detecting any disruption or malfunction in the services, you are obligated to promptly notify MetaGold’s support unit through official channels so that the issue can be reviewed and resolved in the shortest possible time.
14.1. Security and Speed: MetaGold uses advanced security protocols to protect users’ information and financial, cryptocurrency transactions. All processes are conducted on secure and high-speed infrastructures.
14.2. Specialized Support: In case of any questions, uncertainties, or technical issues, clients can contact MetaGold’s support unit through official channels. Dedicated support agents are ready to provide accurate and personalized solutions.
14.3. Support Hours:
14.4. Violations and Unauthorized Behavior: Any action that contradicts the rules—including creating multiple accounts, engaging in arbitrage strategies, or exploiting system bugs—is considered a violation and will result in account suspension and legal prosecution.
In this agreement, the main and general rules and regulations of the client’s use of the brokerage services of METAGOLD LLC, a company duly incorporated in Georgia, authorized by the Ministry of Justice of Georgia with reference number 404651248, being a brokerage company (hereinafter referred to as the “Company”, “MetaGold”, “we”, “our”, “us”).
Under the terms and conditions of this public offer (hereinafter referred to as the “Client Agreement” or “Agreement”), the Company, on one hand, and a person completing the registration form on the Company’s website or opening a trading account or by performing various registration steps on the Company’s website, on the other hand, execute this Agreement.
The transactions orders execution is governed by the Orders Execution Policy.
Upon concluding this Agreement, the client declares and undertakes that:
1. The client is in mental health and has reached the age of full legal capacity and has no legal or judicial restrictions and has full legal responsibility and accepts all consequences.
2. The implementation of the provisions of this Agreement will not violate in any way the legal and current laws where the client is subject to, and any other obligation towards third parties.
3. The execution of this Agreement will not violate any other obligations or contracts where a client is a party.
4. The implementation of the provisions of the Agreement does not in any way violate the orders, decisions of any competent court, arbitration, various authorities that are binding on the client.
5. The execution of the Agreement is subject to the laws of the country of the Company, and if a client is not allowed to execute the Agreement, he/she is at fault and must pay all losses in any currency or brand to the Company, upon the Company’s evidenced request.
6. After this Agreement execution, the client cannot object it based on cases such as not knowing or not understanding the terms and conditions of the Agreement (due to language proficiency or lack of legal information and other cases) or other documents, information allocated on our website.
1. The client is officially registered and established as a legal entity in accordance with the laws of his origin.
2. The client is not registered in the following countries and will not be treated as a legal entity in the following countries: Turkey, Armenia, USA and countries subject to international sanctions.
3. The execution of this Agreement will not breach any obligations of contracts, where the client is a party.
4. The implementation of the provisions of the Agreement does not in any way violate the orders of any competent court, arbitration, various authorities that are binding on the client.
5. The signatory of the Agreement has the authority to approve and sign it in the name and on behalf of the client, as well as has appropriate wide legal power to execute, update and perform the Agreement.
6. The execution of the Agreement is subject to the laws of the country of the Company, and if a client is not allowed to execute the Agreement, it is at fault and must bear all losses in any currency to the Company, upon the Company’s evidenced request.
1. The client has read the provisions of this Agreement and the terms of all agreements, policies, other documents allocated on the Company’s official website or as a communication document mentioned in this Agreement and fully approve and accept.
2. All information provided by the client, including personal information, etc., that is provided in the registration process or during the reception of services at any time, is completely correct and complete, and in the case of providing incorrect, incomplete, misleading information, the client bears all the relevant risks (financial, legal and judicial, etc.) at any time, even if he, she, it has closed a trading account.
3. The Company will not provide any formal or informal guarantees regarding the loss and profit of transactions in any of the trading instruments, and the client acknowledges that the reason for concluding this Agreement is with the intention or certainty of using the Company’s brokerage services.
4. All the warrantees, statements provided by the client will be valid from the moment of the Agreement execution without a time limit, and whenever it is determined that any of the warrantees, statements or agreed clauses occur to be invalid, incomplete, inaccurate, misleading, the Company is entitled, at its discretion, to unilaterally terminate the Agreement and withdraw all potential costs and losses and reimburse them to the other party, if applicable.
5. The Company is considered empowered to request the client at its discretion the validity of any of the warranties, statements, endorsements and identity documents provided by the client, or to confirm the authenticity and the client undertakes to provide and prove the information accuracy. And if the client cannot provide new documents or documents or proof of previous information or does not do so on a timely basis, the Company is entitled to unilaterally terminate the Agreement and request all possible costs, withdraw financial or brand costs, losses and, if balance remains, return it to the client.
1. Opening and using more than one trading account with the same IP address at the same time is strictly prohibited. Each client may have only one trading account per unique IP address. The use of a shared IP address by several different clients at the same time is also prohibited.
2. The Company monitors and records the IP addresses associated with each client to ensure compliance with the above restriction.
3. Any identification of the use of multiple trading accounts under the same IP address shall be considered a violation of this Agreement and may result in the following actions, which the Company may take at its sole discretion:
• Temporary suspension of trading activity on all trading accounts and requesting an explanation from the client;
• Closing all trading accounts and leaving only one active account;
• Closing all trading accounts;
• Taking legal action in accordance with the applicable laws and, if necessary, claiming compensation for any damages caused to the Company as a result of this violation.
4. In order to open a trading account in the Company the client shall take registration procedure on the official website of the Company – fill out registration form for opening of trading account and accept this Agreement.
When undergoing registration procedure, the client may select one of several available types of trading accounts offered by the Company. Specific conditions and peculiarities of service rendering for each type of trading accounts offered are available on the official website of the Company and are the integral part of the present Agreement.
5. After filling out registration form, confirmation of registration data of the client and accepting of this Agreement, a trading account will be opened for the client, and corresponding login and password are generated and presented to the client that provide the client with access to the personal account and client’s terminal. Password can be changed at any time. Changing of the password by the client him/herself/itself can be performed at any time and does not require notification of the Company.
6. The client can open and manage account in the currency allowed by the Company.
7. The client assumes complete responsibility for confidentiality of the credentials of his/her/its trading account, as well as for any trading and non-trading transactions on the account performed by a person duly authorized within the Company’s trading platform, on official website or server of the Company using credentials of the client’s trading account. All messages transferred to the Company by a person duly authorized within trading platform, on official website or server of the Company using credentials of the client’s trading account shall be deemed issued directly by the client.
In case of loss of password by the client, the Company has the right to change existing password at the client’s request.
1. Participate in MT5 – it will be able to provide the necessary infrastructure for commerce.
2. All transactions with all financial and other trading instruments provided by the Company must comply with the rules and regulations of the Company and international partners with whom the Company cooperates.
3. In order to create the necessary infrastructure for the record, the transactions carried out by the clients, the entry and exit of the transaction, the conditional transactions and the reverse transactions, the result of the transactions, that have been lost, and records of all the transactions and their results (client’s profit or loss) will be made performed on the trading account.
4. To register a client, all proper documents required by the Company must be prepared, sent and signed and approved by the client, and any confirmation from the client must be properly made
5. The Company is considered empowered to modify the terms and conditions of the Agreement when it deems appropriate, and the client will be obliged to comply with and them as properly updated
6. The only obligation of the Company will be to upload the updated documents, notices, policies and other documents on the Company’s website and inform of the changes. Simultaneous uploading to the site for the customer constitutes submission and acceptance of all new or amended rules of the agreements.
1. The Company undertakes to provide the best and most up-to-date trading tools for the client to trade the instruments. It should be noted that these tools may be selected and presented according to the conditions and considerations in some areas and depending on the specific geography of the client, or they may not be provided due to the lack of necessary infrastructure at the location of the client.
2. At the request of the client, after confirmation of the client’s identity by the Company, the Company shall provide any information on the status of the trading account.
3. The Company shall proceed with the withdrawal of the entire balance of the client’s trading account if it is not blocked and the withdrawals are not looked as suspicious.
4. The Company undertakes to open a proper account type chosen by the client.
5. The Company undertakes to close the client’s trading account at his/her/its request and at the Company’s discretion, if the reasons occur.
6. The Company undertakes to continuously advise the client in order to share benefits or new facilities opened for the client to obtain more benefits.
7. The Company undertakes to keep the personal, confidential information of each client in secret.
8. The Company undertakes to change passwords for trading account at the client’s request.
1. A client must contact the Company in accordance with one of the forms of communication and place the necessary authorized orders by phone after the Company approves the completion of transactions and any changes or requests related to the client’s trading account.
2. A client undertakes to provide complete information necessary to open a trading account, before trading, and deposit and withdrawal operations, as well as to immediately inform the Company in case of any change in identity information, etc. The client shall be responsible for any consequences regarding failure to notify the Company about changes of identification information and data.
3. A client undertakes to familiarize with all the terms and provisions of the Agreement, other agreements, policies, documents of the Company allocated on the website.
4. In no way shall the client use his/her/its trading account illegitimate or for illegal purposes.
5. A client undertakes to comply with the terms and conditions, fulfill liabilities provided by this Agreement, other agreements, policies and documents published on the official website of the Company.
6. A client undertakes to pay for the Company’s services totally and timely.
7. A client undertakes to immediately inform the Company about vulnerabilities, errors and problems in trading platform.
1. A client is entitled to contact the Company and receive from it quotations and the information with the purpose of making trading transactions.
2. A client is entitled to conduct trading transactions in financial and crypto markets with the help of the trading platform (software) provided by the Company.
3. A client is entitled to request and obtain from the Company any information related to current status of his/her/its trading account.
4. A client is entitled at any time to withdraw the balance kept on his/her/its trading account.
1. The Company is entitled to request full identity information and a document to determine the authenticity of each client, its representatives to open a trading account or fulfill all client’s orders by the Company, if the identity is confirmed and the orders can be executed.
2. The Company is entitled to reject a client’s orders, if the Company has not been provided with the complete, accurate and not misleading information, required by the Company.
3. The Company is entitled to implement all the proper and internal rules and regulations governing a client’s orders.
4. In case of improper performance of the obligations by the client, as set forth in this Agreement and continuous violation of the terms and provisions of the other documents, the Company has the right to unilaterally terminate the Agreement and withdraw suffered losses.
5. If paragraph 4 above is implemented, the Company will block the Client’s access to his/her/its trading account and close it.
6. By recording all telephone conversations or messages that are available through any means of communication, face-to-face meetings and other means of communication, the Company is authorized to use them in case of any dispute related to the implementation of the provisions of this Agreement and may be used as evidence.
7. The Company has the right to continuously monitor all clients’ trading-related transactions for patterns of market abuse, market manipulation, insider trading, fraud, criminal activity, or other illegal conduct, and to ensure that multiple trading accounts are not used from the same IP address at the same time.
8. The Company reserves the right to not process transactions that, in its reasonable discretion, may result in a violation of anti-money laundering regulations, terrorism financing laws, fair market competition rules, or if proper patterns are revealed as set forth above.
Internal mail services of the control panel dedicated to clients.
1. Email services.
2. Personal support via Telegram and WhatsApp
3. Post announcements and information on the Company’s website.
4. Online chat on the website and all social networks of which the Company is a member.
5. Send personal messages via SMS and any social network.
All items listed below will be considered a violation of the Agreement if implemented.
1. Frequent breach of any of the client’s obligations under this Agreement
2. The action of a third-party regarding bankruptcy initiation or the filing of a criminal and legal claim against the Client, appointing an administrator or another officer or person responsible for liquidating the Client, including the assets in a liquidation pool, or any similar actions with respect to the Client is applied and causes the Client to fail to fulfill his/her/its obligations under the Agreement.
3. Statements or warranties of a client set forth in this Agreement occur false or incomplete.
4. Inability of the client to pay his debt on time.
5. Declaration of bankruptcy of the client.
6. Any other case occurs that raises a reasonable suspicion of the Company about the existence or occurrence of the breach of the client’s obligations under the Agreement.
7. Frequent violation of the terms and conditions of this Agreement by the client.
In the event of default by the client, the Company may, at its discretion, whenever necessary, without prior notice, take any of the following actions:
• Withdraw from the client’s trading account the indebtedness, other payments owed to the Company according to the Agreement.
• Blocking all or any of the transactions opened by the client and closing at the current market price, and if the transactions are closed, withdrawing expenses caused to the Company.
• Obtain access to the client’s trading account without the client’s right to objection as long as the Company deems it appropriate.
• Refuse to open a new trading account for the client or its affiliates or intermediaries.
1. A client is directly responsible for issuing transaction orders and the accuracy of the information in their content. The client assumes total responsibility for all the actions performed by the client in accordance with the present Agreement.
2. A client is personally responsible for the accurateness, correctness and completeness of the information sent and registered to the Company.
3. A client bears a personal responsibility for all the undesirable consequences or possible misuse of his/her/its trading account and for own failure in keeping confidentiality of the access to the personal cabinet, trading account.
4. Responsibility for any loss, damage and expense and non-receipt of profits or lost business opportunities is the sole responsibility of the client
5. The Company does not indemnify any indirect losses and moral damage.
6. In case of violation by the Company of terms hereunder due to circumstances the Company is responsible for which resulted in actual damage to the client, the client has the right to claim indemnification of actual damage.
7. In case of violation by the Client of the terms and conditions under this Agreement, responsibility for which is not provided herein, as well as in case of any damage made by the client to the Company, the Company has the right to write off without further authorization from the client’s trading account the amount of money sufficient for indemnification of the damage, and in case of insufficiency of the amount of money on the client’s trading accounts for indemnification of the damage made, demand lacking money to be credited by the client to his/her/its trading account for indemnification of the damage.
1. The client is obliged to guarantee the Company to avoid any liability, costs, losses and objections that, directly or indirectly, arise from the inability of the client to fulfill its obligations to the Company.
2. The Company will not be liable for any loss, damage or non-receipt of lost profits and business opportunities due to possible severe market fluctuations, trading platform work interruption, which occurs outside of the Company’s comfort.
3. A client cannot pass the information and passwords given by the Company to other people, and any possible harm to the client or the disclosure of the client’s personal information and passwords to third parties does not impose any obligation on the Company. The data entered or modified by the client in the client’s trading account, cabinet is completely correct and the Company disclaims any responsibility for the unauthorized use of the client’s registration information or passwords provided by a third party, which occurs outside of the Company’s control.
4. The Company will not accept any liability, damage, cost or loss to the customer that is caused by the client’s negligence.
1. In case of non-compliance or inadequate and incomplete fulfillment of the Agreement due to the occurrence of unexpected events, neither the Company, nor the client will be responsible.
2. If strike, public disturbances, terrorist acts, war, natural disasters, accidents, fires, floods, storms, power outages or malfunction of electronic communications and software and the Internet, riots, social disturbances, other events outside of the Company’s control impact the Company, the Company declares that it suffers force majeure. The force majeure events itemized above are not limited.
3. The suspension, dissolution, temporary or permanent closure of any of the markets or problems with the partner companies, which services are used by the Company, or legal problem to provide services in the respective country, each of such event is considered force majeure.
4. Laws, regulations, administrative decisions of authorities, agencies, institutions and courts that prohibit or restrict the Company to provide services and may in any way cause and prevent proper implementation of the Agreement, each such event is considered force majeure.
5. In the event of any of the above force majeure cases, the Company has the right to take the following actions at any time at its sole discretion without prior notice and client’s consent:
• Increase or decrease the amount of the initial deposit.
• Close part or all of the client’s transactions at a reasonable and reasonably appropriate market price.
• Take or refuse to take any action that the Company does not consider appropriate in the current circumstances, based on reasonable grounds.
6. The Party, for which failure to fulfill or default in performance of the terms and conditions of the Agreement was caused by force-majeure circumstances, shall inform the other party about such circumstances within thirty calendar days from the date of the occurrence thereof. The party that fails to inform the other party of the occurrence of such force-majeure circumstances does not have the right to refer to such circumstances as force-majeure.
1. The client knows and accepts full knowledge about the degree of risk of the transactions and the existence of high risk in the transactions and the possibility of losing the total funds amount of the client.
2. The client acknowledges that he/she/it knows the risks and all the trading strategy methods before carrying out the operation and making transactions, and accepts all possible consequences arising from the lack of familiarity with certain cases or trading scenarios.
3. The client acknowledges that market prices are subject to constant fluctuations and various influencing factors, which may impose significant risks on the client’s funds. The client fully accepts these risks and the possible consequences arising therefrom. The client further agrees that, in such circumstances, the Company, acting at its sole discretion and in order to protect the interests of both the client and the Company may take any reasonable action deemed necessary. The Company shall not be held liable for any loss or damage incurred by the client as a result of such actions.
4. The client has thoroughly evaluated all his/her/its financial capabilities prior to entering into and executing any transactions. The Client acknowledges that all possible consequences arising from such transactions are his/her/its sole responsibility.
5. The Client acknowledges that certain risks may arise from mispricing or electronic execution errors, or software malfunctions. The Client further understands and accepts that the Company is not a developer of any related software and hardware, but merely acts as a service provider. Accordingly, any communication failures, technical defects, or transactions resulting from such malfunctions are beyond the Company’s control and responsibility.
6. The client acknowledges that certain risks may arise when using telephone communications to initiate orders or execute transactions, including the inability to access the Company’s telephone lines due to network congestion, communication failures, or similar circumstances.
The client understands that such technical or non-technical issues are not directly attributable to the Company, and therefore, the Company shall not be held liable for any losses or delays resulting from these circumstances.
7. For more risks, please review the Risk Disclosure Statement.
8. The client agrees that the Company may, at its sole discretion, take the following actions to unilaterally mitigate the client’s trading risk:
• Increase the margin of the specific instrument
• Change leverage level
• Temporary restrict or suspend the Client’s ability to open new positions
• Impose limitations on the total volume of open positions.
1. All information submitted by a client when opening a trading account and in the course of further interrelations with the Company, as well as information about credentials, provided to the Client for operation, is completely confidential, unless in this Agreement indicates otherwise.
2. The Company will not disclose information of its clients and is obliged to keep it in secret and disclose only to its employees, agents and partners to the extent necessary to establish and maintain business relationships needed for the brokerage services proper level support.
3. The Company has the unconditional right and without the permission of the client to disclose the information of the clients and their transactions with the supervisory and other authorities upon their legal requests.
4. In the event of the client making a request against the Company via publicly available resources, the Company reserves the right to disclose obtained information about the client to fully and objectively review the situation.
1. This Agreement is executed and governed by law of the Company’s country of incorporation. In case if any question is not governed by this Agreement the parties shall be guided by the applicable legal regulations of Company’s country of incorporation.
2. All disputes and controversies that cannot be settled through the negotiations between the parties subject to submission to the court of competent jurisdiction of Company’s country of incorporation.
3. That courts of Company’s country of incorporation have the right of exclusive jurisdiction concerning disputes occurred with the reference to this Agreement.
1. The Company’s official website shall serve as the primary source for any updates, amendments, or modifications to this Agreement or any related documents, policies etc.
2. If for any reason one or more provisions of this Agreement are considered invalid, the validity of the other provisions of the Agreement will remain effective and enforceable.
3. Termination of this Agreement shall not release either the Company or the client from any outstanding obligations owed to each other under its framework. This includes, in particular, cases where open positions, ongoing transactions, existing commitments have not yet been settled or fulfilled. Furthermore, any actions such as deposits to or withdrawals from the Client’s trading account shall remain governed by the terms and conditions of this Agreement until all such obligations are fully performed.
4. In the event of termination of the Agreement, all funds to be paid by the client to the Company must be paid immediately:
• Indebtedness including all debts related to fees, costs, expenses, etc. and all the costs derived from the termination of this Agreement;
• Any loss or damage related to the closing of any transaction or its transfer that causes any amount due to the Company resulting from the actions of the client.
5. If any of the provisions of the Agreement is revoked for the any reasons, it does not mean that the client and the Company are released from their obligation’s performance. All obligations arising from transactions executed by the client shall remain in the sole responsibility of the client. Until all such obligations have been fully performed and settled, neither party shall be deemed to have waived or discharged any of its respective obligations under this Agreement.
6. This Agreement shall remain in full force and effect without interruption. The validity and continuity of this Agreement shall not be affected by any changes in the Company’s personnel, the succession or inheritance of rights, or the transfer or assignment of the Company’s rights and obligations to any third parties, regardless of the reason.
7. In the event of a merger, consolidation or change in the legal structure of the Company, the validity of this Agreement will remain in force.
8. The Parties agree that English shall be the governing and primary language of this Agreement. The Company may, for the convenience of its clients, provide translations of this Agreement and other related documents published on its website into other languages. However, in the event of any inconsistency or dispute concerning the interpretation of any provision, the English version of the Agreement or related documents shall prevail.
1. The client’s activities and obligations shall be subject to all applicable anti-money laundering (AML) and counter-terrorist financing (CTF) laws and regulations of the jurisdictions relevant to the Company and its business partners.
2. If the Company or any competent and duly authorized authority determines that the client’s transactions or actions are related to illegal use, unlawful gain, or constitute a form of money laundering or terrorist financing, the Company shall have the right to immediately and unilaterally terminate this Agreement without prior notice. In such a case, the Company may suspend or restrict the client’s access to all trading instruments, using the Company’s brokerage services.
3. In such case, the Company reserves the right to withhold or seize any funds under its control belonging to the client. The client shall be liable for any legal, reputational, or financial losses incurred by the Company as a result of such unlawful actions, as determined and calculated by the Company.
“Client”: Natural or legal person who accepts the Agreement between the company and him/her/it to use the brokerage services.
“Trading account”: Any trading account that is opened by a client in the Company and which the client can use to carry out all kinds of transactions with instruments, financial instruments, cryptocurrency etc. by using the Company’s brokerage services.
“Trading platform”: MT5 software provided by the Company, whose task is to collect information on financial and cryptocurrency. markets by professional methods for online trading, as well as trading, deletion, entry and exit, correction, dissemination and announcement of the messages of the Company to the client will be used.
METAGOLD LLC (the “Company”) is committed to the highest standards of compliance against money laundering (AML) and anti-terrorist financing (CTF). The objective of the Company’s Policy against Money Laundering and Terrorism Financing is to actively prevent the risks of these matters. To help the government combat the financing of terrorism and money laundering activities, the law requires all legally obliged institutions to obtain, verify, and record information that identifies each person who opens a trading account. We have an obligation to report suspicious clients’ activity related to money laundering or terrorism financing, to an appropriate authority.
Money Laundering: The process of converting funds received from illegal activities (such as fraud, corruption, terrorism, tax evasion etc.) into other funds or investments that appear legitimate to hide or distort the actual source of funds.
Terrorist financing: The offense committed by any person who, by any means, directly or indirectly, unlawfully and willfully provides or collects funds with the intention that they should be used or in the knowledge that they are to be used, in full or in part, in order to carry out acts intended to cause death or serious bodily injury to civilians or non-combatants.
The money laundering process can be divided into three sequential stages:
The Company is committed to be in compliance with all applicable laws and regulations regarding anti-money laundering and terrorist financing in the jurisdiction where it is registered, international practice and standards. The Company adheres to the principles of AML and CTF, and actively prevents any action that targets or facilitates the legalization process of illegally obtained funds.
The Company’s AML and CTF policy aims to prevent the use of its services by criminals for money laundering, terrorist financing or any other criminal activities.
To prevent money laundering, the Company does not accept or pay in cash under any circumstances. The Company reserves the right to suspend the operations of any client, which may be considered illegal or, in the opinion of the Company, related to money laundering, terrorist financing.
Proper AML/CFT measures and processes are designed and implemented by the Company. So, the Company:
Know Your Customer – Due to the Company’s commitment to AML and KYC policies, each Company’s client must complete an identification and verification procedure. Before the Company initiates any cooperation with the client, it ensures that satisfactory evidence is presented or other measures are taken that produce satisfactory proof of the identity of any client, its representatives, beneficial owners. The Company applies enhanced due diligence for clients, being residents of countries, identified by credible sources as countries, as having inadequate AML/CTF standards, or who may pose a high risk of crime and corruption, and where beneficial owners of such clients reside in and whose funds are sourced from named countries.
During the registration process, each client provides personal information, specifically:
The following documents are required to verify personal information:
A client submits the following documents (in case the documents are written in non-Latin characters: to avoid delays in the verification process, it is necessary to provide a notarized translation of the document in English) due to KYC requirements and to confirm the indicated information:
In the event that a corporate client is listed on a recognized or approved stock exchange or when there is independent evidence to show that the corporate client is a wholly owned subsidiary or a subsidiary under the control of said company, no further steps will normally be taken to verify the identity of beneficial owners, and simplified due diligence is implemented. In the event that a corporate client is not listed and none of the main directors or shareholders already has a trading account with the Company, the following documentation must be provided:
If a client’s identification information changes or if their activities raise suspicion, the Company reserves the right to request updated documentation, even if previous verification has been completed.
The Company determines if the client, beneficial owner, director of the corporate client is a politically exposed person (“PEP”), a close associate of a PEP, or a PEP’s family member. Any relationship with a PEP is automatically considered high-risk.
The Company is responsible for ensuring that it does not conduct business with individuals or entities subject to sanctions laws. To fulfill this responsibility, the Company implements screening procedures for all clients against applicable sanctions lists.
In addition to collecting client information, the Company continues to monitor the activity of each client to identify and prevent any suspicious transactions. A suspicious transaction is known as a transaction that is not consistent with the legitimate business of the client or with the transaction history of the regular client known by tracking client activity. The Company has implemented proper transactions monitoring processes (both automatic and, if necessary, manual) to prevent criminals from using the Company’s services.
Ongoing monitoring of the clients’ activities by the Company includes:
Ongoing transactions monitoring of client relationships involves:
Records must be kept of all transaction data and data obtained for identification purposes, as well as all documents related to money laundering issues (e.g., suspicious activity reporting files, AML account monitoring documentation, etc.).
The Company maintains up-to-date records, ensuring that all documents, data, or information collected during the client due diligence process remain updated and relevant.
Those records are kept for a minimum of 7 years after the trading account is closed.
In cases of an attempt to execute transactions that the Company suspects are related to money laundering or other criminal activity, it will proceed in accordance with applicable law and report the suspicious activity to the regulatory authority.
The Company reserves the right to suspend the operation of any client, which may be considered illegal or may be related to money laundering in the opinion of the Company.
The Company has full discretion to temporarily block the suspicious client’s account or terminate a relationship with an existing client. For more information you can contact us at Support@fxmetagold.com.
At METAGOLD LLC (hereinafter referred to as the “Company”, “we”, “us”, “our”), we value our clients’, visitors’, their representatives’, owners’ personal information and are committed to keeping it safe and secure. This Privacy Policy outlines how we collect and protect personal information from individuals who use our products and services, or consider using them, while visiting or using our website, whether they are potential clients, current or former clients, their representatives, owners.
We notify each client, visitor, representative, owner that his, her privacy is important to us. Maintaining the confidentiality of a person’s personal data is a core principle of our entire business operations. This Privacy Policy also serves as a privacy notice, informing about why and how we collect and manage the personal data.
During the rendering of services/products, using our website, we gather, collect, and possess certain private information/personal data of clients, visitors, representatives, owners. This is why we would like to inform a person about the following Privacy Policy that is applicable to clients, visitors, representatives, owners while receiving or applying for any of our services/products, using our website.
Please note that this Privacy Policy is only applicable to websites directly maintained by the Company and not to the other entities or persons to whom we might refer through banners or links within our website.
If a person uses our services/products, visits our website, such person acknowledges that he/she have read and understood all of the terms and guidelines of this Privacy Policy. By using our services/products, visiting our website, a person expressly agrees to this Privacy Policy and expressly consents to and agrees to the processing of his/her personal data as set forth herein.
This Privacy Policy is governed, construed, interpreted, and enforced in accordance with the laws of Comoros, Georgia, and the European Union. If any term of this Privacy Policy is found to be inapplicable or unenforceable under the law, it will have no effect on the application or enforceability of the remaining elements of this Privacy Policy. If a person does not agree with this Privacy Policy, he/she should immediately stop using our website, services/products.
The Company is responsible for personal data in its possession or custody, including information that has been transferred to a third party for processing.
The Company hereby confirms that it in compliance with the the GDPR, proper data protection regulation of the Comoros, Law of Georgia on Personal Data Protection (the “Applicable Legislation”).
We only transfer the personal data to other parties if it is necessary, as described below. GDPR means the General Data Protection Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016 On the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC, as amended, replaced, or superseded and in force from time to time, and as transposed into member-state legislation.
Personal information/personal data means any information which relates to an identified or identifiable natural person. An identifiable person is one who can be identified directly or indirectly in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. It does not include data where the identity has been removed (anonymous data).
While receiving or using any of our products/services, visiting our website, the following data about the client, visitor, representative, owner could be collected and processed for purposes set forth below:
| Category of Personal Data | Personal Data Types |
|---|---|
| Identity Data | E-mail address, Telegram address, WhatsApp address, first name, maiden name, last name, username or other identifier, date of birth, gender, residential address, postal address, citizenship, contact phone number, trading account, demo account details, crypto-assets addresses, wallet addresses, source of funds, and wealth. Identity documents (national identity cards, passport, driving license or other forms of identification documents), proof of address documentation, occupation, employment industry, financial standing. Confirmation that a person is a director, board member, employee, representative, or an owner or an ultimate beneficial owner etc. of a company being our client, information on the ownership and control structure of a client – legal entity. We are required to ask for some information to comply with Anti-Money Laundering (“AML”), Counter-Terrorism Financing (“CTF”) requirements, and to ensure we safeguard against and report any suspicious activity. |
| Biometrics | Photo, video, audio of personal data subject, other biometric identifiers and/or biometric information of personal data subject. |
| Social identity data and Preference Data | Data on referrals to a person, close connections, preferences, interests, favorites, risk assessment, compliance evaluation, work address, and groups. A person’s marketing and communication preferences, survey replies, and connections with others whose personal data we may collect or store. |
| Verification Data | Personal data which we collect for the purpose of conducting client due diligence under applicable AML/CTF laws, photo, direct video transmission recording. |
| Background Data | We collect as well personal data available in open source. |
| Transactions, operations data | Personal data regarding a client’s trading operations, non-trading operations, transactions activity logs, billing, settlement details obtained by us when a client uses our services/products, balances, bonuses; trading and non-trading orders, instructions, transfers detail, history; other details of any operations, transactions a client enter into using our services/products. |
| Technical Data | Domain and host from which a person accesses the Internet, operator and carrier data, computers or other usable devices IP address, device type, category and model, web browser type and the operating system software, unique IDs of a person’s devices, time zone setting, location data, language data, operating system and platform, diagnostics data such as crash logs and any other data we collect for the purposes of measuring technical diagnostics, and other data. |
| Profile Data | A client’s username and password, login data, identification number as our client, requests by a client for services/products, communication between us and a client, representative, owner. |
| Marketing and Communication data | A visitor, client, potential client preferences in receiving marketing from us or third parties, communication between us and a person, survey responses, voice record of communication between a person and us. |
This data is not exhaustive and is intended to provide a person with an idea of how to use fundamentally obtained data. We shall keep a record of the data collected and the purposes for which it is processed.
Furthermore, we consider certain categories of personal data to be sensitive, and such sensitive data requires additional safeguards. We will only collect, use, store, and transfer sensitive data if we can meet both, the legal basis requirement and at least one of the required extra conditions.
The additional conditions are as follows:
Personal data is archived and secured following the Applicable Legislation and its processing of the jurisdiction where the Company’s principal place of business is located.
We may use personal data, for the following purposes (which are considered to be informed to a person before or when a person (or client – legal entity where a person is a representative, or beneficial owner) starts using our services/products, website:
| Purpose | Details |
|---|---|
| Contractual Purpose | to register a person at our website, deliver our services/products properly (which may include disclosure to relevant third parties as defined by us); to process and deliver services/products and any website features, to a person, including to execute, manage and process any trading and non-trading instructions or orders a person makes; to manage, process, collect and transfer payments, trades, transfers, fees and charges, and to collect and recover payments owed to us; |
| Analytical Purpose | to collect general and particular statistics of the website use, activities of clients, for sending communications, notices, updates, surveys; for client service support and ancillary purposes; to collect statistics regarding use of our website concerning visits and activities of clients, potential clients on our website, including analytics services such as Google Analytics, etc. (this analysis helps us run our website more efficiently and improve and personalize client’s online experience), to keep our records updated and to study how clients use our services/products; |
| Marketing and Advertising Purpose | to send a welcome email following registration procedure; to send occasionally our services/products updates; to contact a person for surveys purposes; for other marketing purposes; to advertise our services/products and understand the effectiveness of the advertising we serve. We could use a person’s personal data and decide which services/products and offers may be relevant for such person. A person will receive marketing communications from us if he/she has requested information from us and consented to receive marketing communications, or if he/she has purchased from us and a person has not opted out of receiving such communications. |
| Compliance Purpose | to maintain accuracy of our records; to verify personal data for the purpose of managing our client relationships and observing the Know Your Client (“KYC”) rules; to comply with legal and regulatory obligations with respect to AML/CTF, prevention of criminal activity and lawfully protect our legal interests, make relevant risk assessments and management; to use the services of financial institutions, crime and fraud prevention companies, risk measuring companies; background checks, detect, investigate, report and prevent financial crime in broad sense, obey laws and regulations which apply to us and resolving them; |
| Communication Purpose | to contact a client for administrative purposes such as client support service, address technical or legal issues related to the services/products provided, or share updates and notifications about the services/products. |
Note that we may process personal data for more than one lawful ground depending on the specific purpose for which we are using personal data.
We will only use personal data for the purposes for which it was collected, unless we reasonably believe that we need to use it for another reason, which is compatible with the original purpose.
The Company’s website contains cookies that ensure wider usage possibilities for the website. Cookies can be rejected using the technological features of a person’s browser; however, this is not advisable, as doing so will interfere with such person’s use of the Company’s website.
At our Company, we only use personal information for the reasons set forth above.
The following legal basis for personal data protection the Company uses:
Data security is extremely important to us, and we organize and implement all necessary and relevant procedures and technology to safeguard and secure the personal data collected by us. Security measures are implemented to protect personal data from involuntary or unauthorized processing, disclosure, or destruction.
Personal data is protected by us by security safeguards appropriate to the sensitivity of the information.
Our security safeguards protect personal data against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. The Company protects personal data regardless of the format in which it is held.
Depending on the nature of the risks presented by the proposed processing of personal data, we will have in place the following appropriate security measures:
We ensure that the above measures provide a level of security appropriate to the special risks that exist in the processing of the personal data and the nature of the personal data being processed.
Unless we are required or permitted by law to do so, and subject to our relevant third-party business relationships (our partners, service providers, contractors, agents, financial institutions, social media etc.), we will not disclose personal data to any irrelevant third parties for security purposes.
We also restrict access to personal data to just those personnel, contractors, advisors, and auditors who need it to perform their job or service tasks. Personal data is only accessible to our personnel and contractors that require it for their work. We conduct periodic evaluations to verify that appropriate information processing rules and procedures are understood and followed. All of our physical, electronic, and procedural precautions are intended to follow Applicable Legislation.
To utilize all of the features and functions of our website, a person may be asked to submit certain personal data. A person is responsible for keeping his/her password(s) confidential and secure.
While we strive to protect personal data, a person must keep in mind that the transfer of any information over the Internet is not completely secure and is done at his/her own risk and discretion. We cannot, therefore, guarantee the security of such person’s personal Data transmission to our website when it is outside our reasonable control.
While there is an inherent risk in sharing data over the Internet, we have implemented suitable security measures to protect personal data from being mistakenly lost, used, damaged, or accessed in an unauthorized or unlawful manner, altered, or disclosed.
The Company has executed all the reasonable and necessary measures to maintain a high level of security for a client’s/ visitor’s/representative’s/owner’s data. Our employees, directors, officers, and/or representatives are obliged to respect a person’s privacy and personal data may only be disclosed to third parties when appropriate legal grounds exist.
We want to inform that we might share personal information, with approved third parties who are authorized by us due to established contractual relations.
We may transfer client’s, visitor’s personal data to the following third parties:
We have taken steps to guarantee that third parties which process personal data have appropriate technological and organizational safeguards in place to secure this personal data, and we will also ensure that they are compliant with the Applicable Legislation. We have taken precautions to guarantee that third parties contracted by us preserve the confidentiality and security of personal data, and that personal data is handled exclusively for the purposes set forth in this Privacy Policy.
Personal data shall not be processed (or cause to be processed) in a country that has not been designated by the European Commission as providing an adequate level of data protection unless it has put in place such measures as are necessary to ensure such transfer is in compliance with personal data protection laws, except where otherwise required by applicable law.
Right to Access – right to ask us to provide a copy of personal data which we process, access to a person’s personal data, which enables him/her to obtain confirmation of whether we are processing his/her personal data. A person has the right to request the following additional information concerning his/her personal data:
Right to Rectification – a person has the right to ask us to rectify personal data in case the data is incorrect, misleading, excessive or incomplete, or not relevant to the purpose for which the personal data is held. The Company takes care that the personal data that is used on an ongoing basis, including information that is disclosed to third parties, generally be accurate and up-to-date.
Right to Erasure (sometimes called Right-to-be-forgotten) – a person has the right to ask us to erase personal data, unless we are is obliged to continue processing such person’s personal data under law or under an agreement between a person and us, or in case we have other lawful grounds for the continued processing of personal data.
A person may amend or remove any portion of his/her personal data at any time by contacting us.
A person’s personal data will not be erased immediately; it will be stored at our facility to comply with statutory obligations. As required by the AML and CFT requirements, we must store any collected information within a fixed term from relationship termination. Biometrics is processed and stored so long as the other personal data as set forth in this Privacy Policy.
Right to Restriction – a person has the right to ask us to restrict the processing of the personal data in case the data is incorrect or incomplete or in case personal data is processed unlawfully.
Upon amendment or removal of personal data, it is archived and safekept separately from processed personal data. Such restricted personal data is processed purely for storing purposes and cannot be accessed automatically or by unauthorized personnel. Restricted data may only be used or restored only in select ways prescribed by law or legal proceeding.
A person’s personal data is stored for as long as their storage is required for appropriate purposes for the processing of personal data, as well as in accordance with the applicable laws (including but not limited to AML/CFT laws).
Information Availability – a person has the right to receive personal data concerning such person provided to us, in a structured, commonly used and machine-readable format. We are obliged and have provided all the information which a person has right to receive.
Right to Data Portability – a person has the right to ask us to provide such person or, in case it is technically feasible, a third party, his/her personal data, which he/she has provided to us and which is processed in accordance with his/her consent or an agreement. Note that this right only applies to the automated information which a person initially provided consent for, us to use or where we used the information to perform an agreement with such person.
Right to Object – a person has the right to object to processing his/her personal data in case there is a reason to believe that we have no lawful grounds for processing the personal data and there is something about such person’s particular situation which makes such person want to object to processing on this ground as he/she feels it impacts on his/her fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process personal data which override a person’s rights and freedoms.
Right to Withdraw Consent for Data Processing – a person has the right to withdraw the consent granted for the processing of personal data at any time. Withdrawal does not affect the lawfulness of the processing conducted before the withdrawal.
Right to File a Complaint – a person have the right to file complaints regarding his/her personal data. In addition, he/she has a right to lodge a complaint with the respective supervisory body.
If a person has any queries in relation to this Privacy Policy, he/she wish to access or correct the personal data we hold, or make a complaint, please contact us at:
Email: compliance@fxmetagold.com (our Data Protection Officer being authorized officer).
If a person is not satisfied with our handling of a complaint or the outcome of a complaint, he/she has the right to lodge a complaint with an appropriate authority.
We reserve the right to change, vary, and revise this Privacy Policy whenever lawfully required or in light of our internal requirements. Unless clearly specified differently, such revised or updated versions will take effect as of the publishing date. By using our website, services/products, a person agrees to and accepts the terms and conditions of this Privacy Policy, including its updates.
To use the educational and sponsorship services, the following points are essential:
1. The purpose of submitting a sponsorship request is to transfer the specified amount from the client’s account to the related educational academy’s account for the payment of the educational course fee.
2. The client is obliged to review all details when submitting the request carefully. In the event of an incorrect submission, the review and refund process (if possible) will be completed within 72 working hours.
3. Sponsorship requests are generally non-cancellable and non-refundable, except in exceptional cases where, at the broker’s discretion and after documented review, a refund may be possible.
4. Submitting this request constitutes full confirmation and acceptance of the above terms and other applicable company regulations by the client, and any subsequent objection or claim shall be deemed invalid.
The Client hereby acknowledges, represents and warrants that:
1. Trading in foreign exchange, stocks, metals, commodities, crypto-assets, indices, carries a significant risk of loss. Therefore, the Client must thoroughly assess his/her/its financial capacity and suitability for engaging in such transactions. The Client knows and accepts full knowledge about the degree of risk of the transactions and the existence of high risk in the transactions and the possibility of compromising the total capital of the Client.
2. He/she/it has carefully designated a part of own assets as the risk assets. The Client further acknowledges that the risk assets cover the amount that he/she/it prepares to dispose at risk and the loss of this amount will not significantly impact his/her/it financial well-being.
3. The Client knows the order and the risks and all the methods before carrying out the operation and making transactions, and accepts the possible consequences of not being familiar with all cases.
4. He/she/it may lose all the initial risk assets and any additional risk assets deposited to support and maintain his/her/its market positions. Furthermore, market conditions may result in losses exceeding the remaining balance in the Client’s Trading Account.
5. There are many changes and various factors in price changes in the market and can impose fundamental risks on the Client’s capital and accept the possible consequences. The Client accepts that in such cases, the MetaGold at its discretion and to protect the rights of the Client and the MetaGold may take any reasonable action and does not accept any harm to the Client.
6. The Client has fully evaluated all his/her/its possibilities before making transactions and at the same time with the conclusion of the contract in terms of financial situation and even at the time of execution and before that, and the possible consequences are the responsibility of the Client.
7. Upon opening a Trading Account, the Client selects the deposit currency from the options provided by the MetaGold. All transactions on the Trading Account, including floating profits and losses, commissions, fees, charges, other payments, and marginal requirements, are conducted and settled in the chosen currency. The Client accepts and assumes full responsibility for all the risks or consequences associated with the change of deposit currency.
8. That risks may arise from mispricing or electronic performance and software malfunctions, and that the MetaGold is not a designer of related software and hardware and is merely a service provider, communication and occurrence of risks due to technical defects, transactions outside the scope of control and responsibility of the MetaGold.
9. When placing limit orders such as stop-loss does not guarantee that losses will be limited to the specified amounts, as certain market conditions or some external factors may disrupt the execution of such orders.
10. In the event of Stop Out (situation, when margin level reaches or falls below the Stop Out value), the liquidation of open positions will occur automatically. This process works independently on any actions by the MetaGold, and any intervention by the MetaGold is unacceptable.
11. The trade server checks the availability of the sufficient free margin level on the Trading Account, when the Client tries to open a new position. However, it does not consider upcoming expenses, such as spread and commission, fees, other charges, associated with maintaining the current position. Due to high leverage, the Client may open a position of such volume that actual expenses for spread and commission, fees, other charges, could result in insufficient funds on the Trading Account, triggering the forced closing of positions. This occurs when margin level reaches or falls below the Stop Out value. In this case the Client assumes full responsibility for losses incurred as a result of this situation, as the Client determines volume of his/her/its new positions.
12. When performing non-trading transactions, the Client independently chooses the method and currency of transfer from the options provided by the MetaGold. The Client acknowledges and accepts all the risks arising from fluctuations in the MetaGold’s internal exchange rates, and assumes full responsibility for any resulting consequences.
13. The only reliable source of quote information is the server designated for Trading Accounts. The quote database displayed in the Client’s terminal shall not be considered reliable, as during the periods of high market volatility or poor connection between the Client’s terminal and the server, certain quotes simply may fail to reach the Client’s terminal.
14. The high level of fluctuations typically observed in the trading, combined with relatively not high margin requirements, can work both for the Client as well as against the Client. These fluctuations may result in both significant losses and substantial profit. The Client assumes full responsibility for all risks, financial resources used and the chosen trading strategy.
15. When performing trading transactions through the Client terminal, the Client shall assume the risk of financial losses, which can be caused by the following:
15.1. Improper operation of Client equipment;
15.2. Delayed in the Client’s terminal updating to the latest version;
15.3. The Client’s ignorance of the applicable rules outlined by the MetaGold;
15.4. Incorrect settings configured within the Client terminal;
15.5. Failure or malfunction of the Client hardware, software and Internet connection.
16. That only one order may be processes at a time. Any additional orders submitted by the Client while the previous one is still in the queue may be declined, delayed.
17. That once an order to place/modify/delete, or to open/close a position, is sent to the server, it cannot be canceled by closing the corresponding window in the Client’s terminal;
18. The MetaGold is not held liable for any losses caused, whether directly or indirectly, by government restrictions, currency or market rules, interruptions, disruptions in markets trading, military operations or any other circumstances, usually classified as “force majeure” and which are beyond the MetaGold’s reasonable control.
19. Transacting by means of electronic trading system may differ from both, transacting in the interbank market, as well as from transacting based on other trading systems. When the Client transacts using an electronic trading system, he/she/it assumes the risk associated with the electronic trading system, including any software issues.
20. The MetaGold can do the following to unilaterally reduce the Client’s risk in transactions:
20.1. Increase the consumption margin of the instrument;
20.2. Change leverage;
20.3. Temporary permission to enter the position;
20.4. Restrictions on the total open portions.
21. If any quote fails, the MetaGold is entitled, but not obliged to, to make necessary changes and resolve any disputes immediately.
22. The MetaGold is not responsible for payment processing delays, failures, or disconnection caused by third parties. The MetaGold will not reimburse for any direct or indirect losses and moral damage resulting from such delays, failures and/or disconnections.
23. The MetaGold shall not be liable for the Client’s inability to authorize in Trading Account.
24. Day trading is a high-risk activity unsuitable for individuals with limited resources, experience, or low risk tolerance, as it often leads to the loss of all risk assets. It should never be funded with money essential for retirement, education, emergencies, or living expenses.
These brief risks notification does not address all the risks associated with the trading on financial markets.
Clients can participate in METAGOLD LLC’s (“METAGOLD”) Bonus & Promotion plans based on the conditions outlined in each plan. To retain the bonus until the withdrawal stage, clients must:
The bonus amount and its allocation depend on the specific plan’s conditions. METAGOLD reserves the right to determine the bonus/promotion structure and distribution at its sole discretion. Anyway, the bonus amount cannot exceed the trading account balance.
To activate a bonus on a trading account, the client must contact their personal support representative at METAGOLD via WhatsApp or Telegram.
A client’s trading volume may be considered a violation of general trading rules if it closely mirrors another client’s trades in the same or opposite direction within a short timeframe. Trades and positions in Bonus & Promotion plans are subject to heightened monitoring.
The duration of the bonus is specified in the plan’s conditions and may be adjusted slightly due to holidays or group elimination hours.
Any coordinated trading activities (whether in the same or opposite direction) that are intended to exploit the bonus system may be classified as abuse. In such cases, METAGOLD reserves the right to take corrective actions.
Bonuses are intended only for trading support. Any profits generated from the bonus, however, can be withdrawn under standard withdrawal rules.
Please note that any withdrawal (either of the principal or trading profits) made through Meta Trader will result in the complete removal of the active bonus.
METAGOLD may withdraw or cancel bonuses if a client violates any rules of METAGOLD. Bonus removal may occur at any time, regardless of market conditions or trading account status, client’s bonus if:
METAGOLD is not required to disclose the exact reasons for suspension as part of its risk management measures.
In the event of a dispute regarding bonuses, METAGOLD’s decision will be final and binding. Clients may contact customer support for clarification, but METAGOLD maintains sole authority over the final resolution.
At METAGOLD LLC, a company incorporated in Georgia, authorized by the Ministry of Justice of Georgia with reference number 404651248 (the “Company”, “our”, “us”), our goal is to provide you with fast, efficient, and friendly services that meet your needs and leave you satisfied. We value your feedback, including complaints, and take them seriously. Our commitment is to address any concerns you may have promptly and effectively.
The Company maintains effective and transparent procedures for the prompt, fair and consistent handling of complaints received from clients.
“Complaint” means a statement of dissatisfaction addressed to the Company by one of its clients relating to the provision of one or more services.
If you have any complaints about our services, please reach out to us at complaints@fxmetagold.com. You can also send a complaint by post to the main office of the Company visible at our website.
We encourage you to raise any issues or complaints with a member of our staff as soon as possible. When filing a complaint, please provide a clear and detailed explanation of the nature of your problem.
The Company acknowledges a receipt of a complaint and informs the complainant about whether the complaint is admissible within 1 day after its receipt.
Where a complaint does not fulfill the conditions of admissibility, we will provide you with a clear explanation of the reasons for rejecting the complaint as inadmissible.
The acknowledgment of receipt of a complaint, which you receive, will contain all of the following:
At the Company, we understand the importance of promptly resolving any complaints you may have. For simpler issues, our team members will work to address them immediately. However, for more complex issues, we will document all the details of your complaint and arrange for you to be contacted by a member of our team who is best equipped to handle your specific issue.
Our goal is to send you a final response to your complaint within 5 business days from the date of receipt of the complaint, except for cases where additional time is needed for appropriate checks (up to 30 days after the acknowledgement of receipt of the complaint). We value your time and will work diligently to resolve your complaint as quickly and efficiently as possible, while ensuring we thoroughly investigate your concerns.
We communicate our decision on a complaint to the complainant as soon as possible, within the timeline set forth in an acknowledgment of receipt of a complaint.
Where, in exceptional situations, the decision on a complaint cannot be provided within the timeline referred to above, we will inform you about the reasons for that delay and specify the date of the decision.
Our support team members have got proper skills, knowledge and expertise necessary for the professional complaints handling.
At our company, we are committed to efficiently processing and resolving all customer complaints. Our team members prioritize addressing complaints in a timely and equitable manner while maintaining integrity and objectivity.
When you initiate the formal complaint process, we will send you a written acknowledgement that includes a reference number for your complaint and the name of the staff member who will handle your case.
If we are able to provide a final response immediately or within one day, we will do so. However, if we require additional information or more time to investigate the issue, we will request that you provide us with any necessary information and explain the reason for the delay. We will then provide you with an estimated timeframe for when we expect to reach a final decision. The Company is authorized to use also recordings of telephone conversations, face-to-face meetings or messages that are available through any means of communication to investigate complaint matters. Our ultimate goal is to provide a satisfactory resolution to your complaint.
If you are not satisfied with the response to your complaint, you have the option to escalate it further by contacting us through the same email address provided earlier and requesting for escalation. Our team is committed to ensuring that all customer complaints are addressed appropriately and resolved to your satisfaction.
1.1. This Introducing Broker Agreement (the “Agreement”) is made and entered into account by and between
1.2. “Account” means a trading account (not demo account), which is used for the Company’s brokerage services use, opened for a client referred by the Partner to the Company.
1.3. “Active Client” means a Qualified Client from the Partner’s group who/which makes at least one transaction that meets the requirements of the Partner’s Commission payment, over the last 30 days.
1.4. “Members Area” means the Partner’s page on the Company’s Website.
1.5. Multi-Level Partner Commission System” means a system in which the Partner is paid a Commission for the referred Client and Sub-Partners.
1.6. Partner (IB / Partnership) means an individual or a legal entity referring new Clients to any of the Companies.
1.7. “Partner’s Group” means the Master Partner with all the Sub-Partners referred by the Master Partner and their Sub Partners.
1.8. Partner’s Commission (Commission / Reward / Rebate) means a commission paid by the Company to the Partner for the referred Qualified Clients under this Agreement.
1.9. “Qualified Client” means an Active Client, which is not blocked, suspended due to fraud, or any suspicious activity, or another reason at the Company’s discretion, who/which opened Account with the Company, passed the Company’s KYC. A Client shall not be treated as Qualified Client any more when the Company, based on the grounds set forth in Company’s terms and conditions, restricts/blocks providing services to such Client, wholly or in part.
1.10. “Referral Link” means a link to the Company’s Website, which contains the Partner’s ID and is placed by the Partner to refer Clients.
1.11. “Sub-Partner” means a Partner who/which is registered within the Company and listed in the Master Partner’s group.
1.12. “Website” means https://fxmetagold.com.
2.1. Under this Agreement, the Partner intends to refer potential Clients to the Company for the purpose of offering the Company’s services, in accordance with the terms and conditions outlined herein.
2.2. The Company will handle all contractual arrangements directly with the Clients.
2.3. The relationship between the Partner and the Company is non-exclusive.
2.4. The Parties may collect, store and handle any information about referred Clients.
2.5. The Parties agree that none of Parties are responsible, and cannot be held liable for any other business or activity carried out by the other Party, other than those relations set forth in this Agreement.
2.6. The Parties shall act according to their knowledge in executing their obligations and always to the best interest of the other Parties and Clients.
3.1. The Company, at its sole discretion, opens Accounts to the Clients referred by the Partner, provided they meet the criteria and suitability standards, implemented by the Company’s internal rules.
3.2. The Company agrees to accept instructions and orders from the Clients and send the statements of accounts to the Clients referred by the Partner, in line with the Company’s terms and conditions.
3.3. If require by the AML/CFT regulation or internal policies and procedures, the Company reserves the right to ask the Partner to provide reliable, complete, up-to-date and accurate information, documents of the Partner, Clients.
3.4. The Company provides services to the Clients referred by the Partner, in line with the Company’s terms and conditions, client agreement.
3.5. The Company is entitled to instruct and control the Partner’s activity and approach when implementing the Partner’s functions and responsibilities under this Agreement. The Company provides the Partner with the Referral Link. The Company provides the Partner with a unique identification code (ID) to register Clients referred by the Partner.
3.6. The Company is entitled to request a comprehensive report detailing the Partner’s performance under this Agreement, including the progress and outcomes of the information provided by the Partner to potential Clients.
3.7. The Company is entitled to change unilaterally the type and the amount of the partnership program and the Partner’s Commission in case the Partner fails to fulfill the terms and conditions of this Agreement.
3.8. The Company provides a non-exclusive, non-transferable, non-sublicensable, royalty-free license to the Partner to use the Company’s trading software, forms, literature, newsletters, market reports, and any other informational material (“Intellectual Property”) the Company provides, solely in connection with the exercise and performance of each Partner’s rights and obligations under this Agreement. The Partner shall make any express or implied statement, or suggestion, or use the Company’s Intellectual Property in any manner that dilutes, tarnishes, degrades, disparages or otherwise reflects adversely on the Company, its Intellectual Property, or its business, products or services.
3.9. The Company is entitled to amend, alter the terms and conditions of this Agreement. The Company is entitled to change the Partner’s Commission, if the market or other conditions change. The notice about this will be sent to the Partner via internal messages, email, posting, or as an announcement on the Website, at least three business days prior to the amendments, alterations taking effect.
3.10. The Company, at its sole discretion, may require the Partner to immediately amend or remove any marketing materials and other information posted on the Partner’s website, platforms, in social media etc., if such information is found to be incorrect, misleading, or harmful to the Company’s reputation, business interests, or regulatory compliance.
3.11. Should any Partner’s actions be harmful to the Company’s interests, or might have a negative influence on the Company’s reputation or operations, or raise concerns regarding the Partner’s work ethics, the Company reserves the right to unilaterally terminate this Agreement with an immediate effect.
3.12. The Partner acknowledges and agrees that the Company is entitled to monitor and review all content posted by the Partner on its website, platforms, in social media etc. The Partner shall promptly comply with any requests from the Company to correct or remove non-compliant content and shall indemnify and hold the Company, its affiliates, personnel, owners, agents, consultants, designated representatives, harmless from any losses, damages, or liabilities arising from non-compliant content. The Partner understands that the failure to comply with these obligations may result in the termination of the Agreement with it/him/her.
3.13. Should the Company reveal that the Partner breaches the instructions and requests of the Company, the Company may, at its sole discretion, restrict the payout of the Partner’s Commission and/or terminate this Agreement with an immediate effect, as well as, in case if the Company considers it reasonable, to close all or part of the Clients’ positions, referred by the Partner, if applicable. The Partner acknowledges and agrees that the Company shall not be liable for any losses or damages arising from such closure.
3.14. The Company reserves the right to terminate this Agreement with any Partner unilaterally with a one- month’s early termination notice.
3.15. The Company is entitled, in the event it reveals or suspect any abuse in the trading activity of a referred Client or the Partner, to take any action it deems fit to remedy the situation, including but not limited to, relations termination with such Client of the Partner.
4.1. The Partner is fully responsible for compliance with legal regulations in their activity and also shall follow all the terms and conditions of this Agreement, as well as the instructions of the Company.
4.2. The Partner shall provide advice, adequate professional help in order to assist in negotiations with referred Clients.
4.3. The Partner, in line with the Company’s instructions, informs referred new Clients about the scope of activity and services of the Company, about the competitive advantage of the Company, as well as provide all necessary information of the Company. The Parties shall keep each other informed at all times of all strategies, developments and discussions relevant to this Agreement.
4.4. The Partner, in line with the Company’s instructions, provides introductory explanations to the referred new Clients on how the Company’s services, Website, software, external interface (if any) work.
4.5. The Partner shall immediately inform the Company of any circumstances that may affect or prevent them from fulfilling their obligations under this Agreement or that may pose any risks to the Company or Clients.
4.6. When performing the undertakings under this Agreement, the Partner shall follow the law’s requirements of the country of their registration or residency, as well as of the country where their activities are carried out for attracting potential Clients to be referred to the Company.
4.7. Upon the Company’s request, the Partner shall provide a detailed report about fulfilment of its/his/her obligations under this Agreement and the progress and outcomes of its/his/her activities in referring Clients to the Company.
4.8. The Partner shall make reasonable effort to uphold the highest ethical and commercial standards. The Partner shall not allocate the Company’s information in Partner’s website, platforms, social media etc. using, or together with any obscene, libelous, defamatory, illegal, or otherwise offensive material or in any context that harms the goodwill or reputation of the Company or that disparages or brings the Company into disrepute.
4.9. The Partner shall keep all the information regarding the Company and its services posted on its websites, platforms, social media etc. accurate and up to date. If the Company determines that any information on the Partner’s websites, platforms, social media etc. is inaccurate or outdated, it may request the Partner to remove or update the content. The Partner must comply with such a request within 2 days of receiving a request from the Company.
4.10. The Partner is deprived to use the Website design and any of its elements, including but not limited to, the Company’s logo, full or partial elements of the Website, without the Company’s.
4.11. The Partner is not authorized to act as an agent, official distributor, designated representative, or perform any other authority in the name or on behalf of the Company. For the avoidance of any doubt, the Partner will not make any recommendation, give advice, accept any commitment or provide warranties, or accept any responsibility on any matter whatsoever for or on behalf of the Company.
4.12. The Partner undertakes not to engage in any activity falling under the illegal financial operations and money laundering, as well as take any actions to preclude any illegal financial operations and money laundering.
4.13. The Partner procures that during the validity period of this Agreement, 2 months before and 2 years after its validity term, Partner shall not advertise the Clients’ direct competitors. The Partner shall not interfere with the services provided by the Company to Clients referred under this Agreement.
4.15. The Partner is deprived to take decisions about any services provided by the Company to Clients referred under this Agreement, without the other Party’s consent.
5.1. Referring Clients, which meet the Company’s qualifications and suitability requirements, to the Company.
5.2. Deliver to a Client, and obtain from a client, and deliver to the Company all documentation and information including, but without limitation, the Client Account Opening Package, notices, and notifications.
5.3. Obtain and verify a client’s information including, but not limitation, Client details, information of its/his/her reputation, its financial capacity, and trading objectives.
5.4. Fairly and accurately share with a Client the Company’s business description and profile, according to the Company’s instructions.
5.5. Maintain high ethical standard in business practices, and conduct operations in a manner that positively reflects on the Company.
5.6. Comply with any business-related instruction, terms, or requests, the Company provides to the Partner.
5.7. Keep records of all the referred Clients, legal documents, due diligence, KYC reports, or any other information that may arise during business with the Company.
5.8. Authorize the Company to inspect or conduct any due diligence it may require occasionally, without any limitation or means of investigation.
5.9. Notify the Company, orally and in writing, of any Client complaints or pending or threatened action raised against the Company in connection with any alleged errors, technical glitch, corrections, or any other matter related to a Client’s Account.
6.1. If necessary, the referred Client may choose leave its/his/her current Partner group and move own profile and Account(s) to another Partner group. The Company shall not interfere in the Client’s decision.
6.2. To transfer the profile and Account(s) to another Partner group, the referred Client shall submit a request to ib@fxmetagold.com. The request shall include the Account(s) numbers, if applicable, as well as the new Partner’s ID and the Partner’s trading account number.
6.3. The Company reserves the right to resolve disputes between the referred Client and the Partner(s).
7.1. The Partner’s Commission shall be calculated once a day, only from completed transactions performed by the Partner’s referred Qualified Clients. For the purposes of billing and payment, the Company makes calculations based on the all the numbers of referred Qualified Clients and volumes of completed transactions by them.
7.2. The Partner’s Commission depends on the type and level of the Affiliate Program and is calculated as a percentage of the Company’s revenue earned from transactions of referred Qualified Clients. The Partner’s Commission rates are individual and agreed with the Company.
7.3. The Company is entitled to unilaterally amend the calculation method and amounts, rates of the Partner’s Commission, depending on market and other conditions change.
7.4. In case of increased costs due to hedging the trades of a client or group of Clients referred by the Partner, the Company is entitled to reduce the size of Commission payments for such referred Qualified Clients.
7.5. In the event of a dispute related to a transaction for which a Commission has been paid, the Company reserves the right to revoke the Commission accrual for such transaction.
7.6. It is the sole responsibility of each Party to determine whether, and to what extent, any taxes apply to any transactions associated with this Agreement and to withhold, collect, report and remit the amounts of taxes to the appropriate tax authorities. The Company does not perform the functions of tax agents in respect of the payments paid to the Partner.
7.7. For the Commission receipt the Partner’s trading account is opened by the Company. When processing a withdrawal request from the Partner’s trading account, the Company uses its internal currency rates as of the time of the request processing.
7.8. The withdrawal and transfer of funds from the Partner’s trading account are available only after the complete identification and verification of the Partner.
7.9. After assessment and verification of the Partner, the Commission Table becomes available to the accepted Partner, and becomes visible at the Partner’s Members Area.
7.10. The Company and the Partner agree that the Commission will be accrued based on the Commission Table made available to the Partner by the Company.
7.11. In the Basic campaign, when the Partner has a minimum number of Clients, namely, one Client, the Partner must have a minimum balance defined by the Company in the Partner’s trading account and also a minimum of one trade with any lot size and a duration of at least 120 seconds.
7.12. In case of inactivity for two months, the Partner will be downgraded to a lower campaign.
7.13. In case the Client is unable to follow the requirements of a proper campaign for two months, it/she/he would be downgraded to a lower campaign.
7.14. The Partner who/which has passed complete identification and verification shall be entitled to withdraw funds in any payment system available in the “Withdrawal” section of its/his/her Members Area.
7.15. The Partner is charged for all costs associated with withdrawing funds from the Partner’s trading account unless the withdrawal is made on specific days when the Company can allow free withdrawals with some limitations.
7.16. The Partner bears full responsibility for the completeness, adequacy of all the information in its/her/his instruction/application for the fund’s withdrawal.
7.17. The withdrawal of funds from the Partner’s trading account is processed within two business days from when a relevant instruction/application for the withdrawal of such funds has been confirmed in the Members Area.
7.18. If the payment system is temporarily unavailable, the Company has the right to postpone the date of withdrawal until the payment system is restored.
7.19. The Partner shall allocate a portion of its/his/her Commission to the Accounts of the specific Clients the Partner has referred, in accordance with the terms of the “Rebates to client” conditions.
7.20. The Partner shall allocate a portion of its/his/her Commission to the Accounts of the specific Clients referred by their Sub-Partner referred, in accordance with the terms of “Rebates to Sub-Partner” conditions and the Multi-Level Partner Commission System.
7.21. The Partner cannot refer himself/herself/itself to the referred Clients, nor can it/she/he refer relatives or other affiliated parties to the referred Clients.
7.22. The Company reserves the right to reject the Commission payment, if it reasonably believes that:
7.23. The Company reserves the right to update, cancel the amount of the Commission, or terminate the Agreement with the Partner, if the Company considers, that the significant portion of the Partner’s payment is derived from trading on one account, as well as the total amount of the Partner’s Commission from the trading account exceeds 60% (sixty percent) of total net deposits for that specific account.
8.1. In case there is any dispute arising out of or in connection with the fulfillment of this Agreement, the Parties shall do their best to settle such situations by negotiations.
8.2. Prior to submitting any action to the court, the Parties shall undertake to follow the pre-litigation procedure and try to settle a dispute in an amicable way. The requesting Party shall submit the request/complaint within five days of becoming aware, or when it should have reasonably become aware, that its rights were violated.
8.3. In case of violation of the terms and conditions of Agreement, namely, non-performance or improper performance, the guilty Party shall be liable under this Agreement and current legislation, as well as shall compensate the damages suffered by the other Party.
8.4. Under no circumstances shall either Party be liable to the other Party or to any third parties for any indirect, incidental, unintentional damages, including lost profits or lost data, damage to honor, dignity or business reputation caused by the violation of the terms and conditions of the Agreement.
8.5. All requests/complaints shall be sent via the following means: email to the address ib@fxmetagold.com.
8.6. The Partner’s request/complaint shall be reviewed within a maximum ten business days.
8.7. Should the dispute be not settled in an amicable way, it could be submitted to the proper court.
8.8. The Partner acknowledges and agrees that the relations between the Parties are governed by this Agreement. The Partner further recognizes and agrees that any features or functions not expressly detailed in the Agreement and Members Area, shall not form a ground for a claim or cause of action against the Company.
9.1. The Partner that refers another Partner to its/her/his group, becomes a Master-Partner, while a referred Partner becomes its/her/his Sub-Partner.
9.2. The Partner can be at both levels of the program, acting as both the Master-Partner and the Sub-Partner simultaneously:
9.3. Both the Master Partner and the Sub-Partner are considered bound by the terms and conditions of this Agreement from the moment they become/accept the Partner role. The Company shall not be liable for any agreements, other arrangements by and between the Master Partner and the Sub-Partner.
9.4. The Master Partner receives the Partner’s Commission from the transactions of the referred Qualified Clients and Sub-Partners, and the Sub-Partner’s Commission – from the transactions of the Qualified Clients referred by their Sub-Partners. The Company covers fully the Master Partners’ and Sub-Partners’ commission.
9.5. The size, portion of the Master Partner’s and Sub-Partner’s Commission falls under the Partners’ Compensation Schedule approved with the Company.
9.6. The Partner needs at least one active referred Qualified Client to be eligible for rebate the Compensation, unless otherwise defined by the Company.
10.1. In case of force-majeure circumstances (blockade, government restrictions, exchange or market rules material change, suspension, market disbursement, war, civil disturbances, earthquakes, strikes, equipment failure, communication line failure, program breakdown, unauthorized access, theft, or any problem, technical or otherwise, or other events or conditions beyond the Parties’ control etc.) which prevent the complete or partial fulfillment by any of Parties of the obligations under this Agreement, the term stipulated for the fulfillment of the obligations shall be extended for a period equal to that during which such circumstances and their consequences will last.
10.2. It is agreed that in case of force-majeure circumstances, the suffering Party will not be held liable for any costs, damages, or losses caused by force majeure events, including but not limited to.
10.3. If the above circumstances or its consequences last more than 3 months, either Party shall have the right to terminate Agreement without compensation for any possible losses and with mutual payment in accordance with Agreement.
10.4. The Party, for which it becomes impossible to meet its obligations under this Agreement, shall inform within 7 days the other Party of the beginning of the circumstances preventing the fulfillment of the Agreement. Certificates issued by the Chamber of Commerce shall be sufficient proof of such circumstances and their duration.
11.1. This Agreement shall enter into force on the date when the terms and conditions of this Agreement are accepted by the Partner, when proper actions are performed by the Partner indicating the Partners consent and desire to perform a Partner’s role, and shall valid for unlimited period, until determined by either Party by giving to the others a 1-month’s prior termination notice.
11.2. In the event of termination of this Agreement for any reason, the Partner shall promptly destroy all of the information and materials the Partner obtained or received from the Company as a result of the relationship created by this Agreement or return them to the Company if requested to do so.
11.3. The Partner acknowledges and confirms that it has read and understood the terms and conditions of this Agreement and agreed on them.
11.4. Waiver. Any failure on our part to enforce the Party’s rights and remedies under this Agreement shall not constitute a waiver of such right or remedy.
11.5. Confidentiality. The Partner agrees to maintain the confidentiality of all Confidential Information received during the course of its business relationship with the Company, both during and after the relationship. The Confidential Information shall cover any information disclosed by the Company to the Partner and unknown to the public (irrespective of its source or form of communication), as well as information of Clients referred by the Company which is treated the Confidential Information owned by the Company. Confidential Information includes technical, business, operational, legal, marketing, financial, corporate, and any other information that cannot be seen publicly and cannot be obtained by third parties legally from other sources. By default, all the information shared by the Company is treated Confidential Information, given its nature and character, unless otherwise is defined by this Agreement, the Company or by the law. Confidential information is related to the previous, current, future and proposed business, services of the Company, and its suppliers and clients, and includes, but not limited to, personal data, information concerning development, design details, specifications, vendors / client lists, systemized gathered information for analysis, analysis results, business forecasts, sales, business results, marketing plans and any other similar information or data which is disclosed, business analysis information, proprietary techniques, trade secrets, copyrights, trade secrets, proprietary information, sketches, drawings, models, know-how, ideas, processes, algorithms, software programs, their parts, software source documents, pricing or proposal information. Confidential Information also includes proprietary or confidential information of any third party that may disclose such information to the Partner. The Partner will not disclose such information to any third party without the prior written consent of the Company. This clause remains valid upon this Agreement termination.
11.6. Severability. Any provision under this Agreement that becomes invalid shall be ineffective to the extent of such invalidity without affecting the remaining terms and conditions.
11.7. Assignment. The Company may assign the rights or delegate the obligations under this Agreement to another Company or to a third-party with written notice to the Partner within 30 days of such assignment. The Partner grants us the right to transfer this Agreement to any successor legal entity. The Partner cannot assign any of its rights or obligation under this Agreement to any third party.
11.8. Headings. The paragraph headings in this Agreement are inserted for description purposes only and are not intended to limit the meaning of any of the terms and conditions of the Agreement.
11.9. Entire Agreement. This Agreement and other contractual arrangements between the Company and the Partner (Commission Table, contractual arrangement set forth in the Members Area) constitute the entire agreement between the Parties. The Companies have made no representations or warranties other than those expressly provided within this Agreement.
11.10. Applicable Law. This Agreement is governed by the law of the jurisdiction where the Company was incorporated.
This Order Execution Policy (“Policy”) outlines the description of orders performance on behalf of clients by METAGOLD LLC, a company duly incorporated in Georgia, authorized by the Ministry of Justice of Georgia with reference number 404651248, being a brokerage company (the “Company”, “we”, “our”, “us”). The reference to you as our client is referred to as the “Client”, “you”, “your”.
This Policy applies to the relations when the Company provides brokerage services in executing Orders on sale/purchase of financial instruments, other instruments, crypto assets on behalf of Clients.
1.1. If the Company executes Orders on behalf of Clients, it takes all necessary steps to obtain, while executing Orders, the best possible result for its Clients taking into account factors of price, costs, speed, likelihood of execution and settlement, size and nature or any other consideration relevant to the execution of the Order.
1.2. The Company is obliged to act in its Clients’ best interests and, other than in certain circumstances described below, where the Company executes Orders, the Company shall take all reasonable steps to obtain the best possible result for the Clients (known as delivering “best execution’’).
1.3. Definitions:
1.3.1. “Order” means a Client’s order being a request to buy or sell a specified quantity of a base asset (financial instrument, instruments, crypto assets) for the counter asset (funds, crypto asset etc.) at the exchange rate fixed by the Company based on the available market information, Clients’ market instructions, conditions, other information, the Company’s interest fee.
1.3.2. “Financial instrument”, “Instruments” means types of instruments available on Trading Platform which may change from time to time but the main products we offer are indices, stocks, metals, other commodities or bonds, crypto assets, contracts for difference (“CFDs”) where the underlying investments are FX pairs and futures contracts referable to are.
1.3.3. “AML/CTF Requirements” mean any law related to money laundering, terrorism financing, proliferation of weapons of mass destruction, sanctions, tax evasion, fraud, bribery, corruption, the trafficking of arms, humans or wildlife, drugs, evasion of sanctions, slavery and any other financial crime regulation.
1.3.4. “Trading Platform” mean used by the Company fxTrade Platform MetaTrader 5 (MT5) provided by third party technology software Company “Metaquotes”.
1.3.5. “Trade” means operation of buying or selling on the financial instrument, instrument, crypto assets etc.
1.4. The relations between the Company and its Clients related to Orders execution are governed by the Client Agreement and Terms and Conditions at our website (the “Website”).
1.5. The Company shall provide appropriate and clear information to its Clients on this Policy and any significant change thereto. That information explains clearly, in sufficient detail and in a way that can be easily understood by Clients, how Client Orders are to be executed by the Company.
1.6. The Company is the sole execution brokerage for your Orders.
1.7. All Orders are executed by the Company using the Trading Platform, which is fully automated for pricing and Order execution. Our prices are electronically transferred from the markets, trading venues via the Trading Platform, and such Prices may be different.
1.8. The Company will act the Client’s agent (brokerage firm) when executing Orders. This means Client’s will be dealing not directly with the Company, but with the wider market.
2.1. This Policy is applicable to the financial instruments, instruments, crypto assets and their trading conditions as publicly available on the Company’s website and can be traded through the Trading Platform. There is no physical exchange of the assets, central clearing of the transactions and they are traded ‘over-the-counter’ (‘OTC’).
2.2. A CFD allows to obtain an indirect exposure to an underlying asset. This means the Client will never own the underlying investment/assets, but he/she/it will make gains or incur losses as a result of price movements in the underlying investment/asset to which he/she/it has an indirect exposure. The return will depend on movements in the price of the underlying investment and the size of the Orders.
2.3. CFDs are speculative products which are traded with leverage and are not appropriate for all investors. By investing in CFDs, you assume a high level of risk which can result in the loss of all of your invested capital. Thus, you should never invest more than what you are willing to lose. Trading CFDs requires constant monitoring and may not be appropriate for persons who cannot devote time in this respect. If you do not have enough knowledge and experience to trade, we suggest you seek independent advice before you invest. If you do not understand the risks after consulting an independent financial advisor, then you should refrain from trading at all.
3.1. When the Company executes Orders of Client, it has a duty to provide Client with “best execution”. This means that the Company will take all sufficient steps to obtain the best possible result for Client based on the Order conditions, execution factors identified below.
3.2. Orders shall be executed in a timely manner, taking into account market conditions and best execution practices to ensure optimal outcomes for Clients.
3.3. The Company’s personnel shall be prohibited from using Client Order information for personal gain or to disadvantage Clients in any manner.
3.4. Execution factors as part of all necessary steps to obtain the best possible result for Client:
3.4.1. Price: The Company always aims to act in the best interest of its Clients, however cannot guarantee that the price at which the Company permits Clients to execute an Order will be better than elsewhere.
The price Client sees when place Orders with the Company is guided by the following general principles:
Client Orders are executed at the price that is valid on Company’s price server connected to markets, at time of execution. This may not be the same as the price Client see on the Trading Platform, depending on the speed of Client’s internet connection, for example. To protect yourself from unexpected, rapid price movements, you may specify bounds with market and entry Orders so that such Orders will only execute if the price lies within your specified bounds;
3.4.2. Costs: The Company adds a mark-up to the exchange rates from the third party reputable external resources (i.e. feed providers) and offers the “marked-up’’ rates that include the Company’s income.
3.4.3. Speed, Likelihood of execution and settlement: The speed of your internet connection, the performance of Trading Platform, as well as market volatility, may have an impact on prices in the time between Client placing Order and the time at which the request is received by the Company. All Orders and margin closeouts are executed on an automated basis.
3.4.4. Screen and exchanges are subject to liquidity and market conditions and so the Company cannot guarantee that Client’s Order will be opened or closed instantaneously. The speed and likelihood of execution is also subject to software, Internet line use and we cannot guarantee that this will not be free of interruption of suspension.
3.4.5. Size: The Company may set the minimum and maximum quantity that Clients may place on Order per some fixed period or one-time trade. Information of such limits (if any) are allocated at the Website. This is influenced by market conditions, partners’, the Company’s policies, regulatory requirements, including, but not limited to, AML/CTF Requirements.
3.4.6. Nature: The nature of the Company’s services is characterized by dynamic market conditions and varying exchange rates, which may fluctuate based on factors such as liquidity and market demand.
3.5. When executing Clients’ Orders, the Company takes all reasonable steps to achieve the best possible outcome taking into account this Policy and any Order instructions received from our Clients. The Company uses own commercial experience and judgment in determining the relative importance of proper factors.
3.6. When arranging an exchange and executing Client Order, the Company takes into account the following criteria for determining the relative importance of the execution factors:
3.6.1. The characteristics of Client;
3.6.2. The characteristics of Client Order;
3.6.3. The characteristics of the financial instruments, instruments, crypto assets that are the subject of that Order;
3.6.4. The quantity to be bought or sold and its compliance with the minimum / maximum values as defined by the Company or appropriate AML/CTF Requirements and the Company’s anti-fraud controls;
3.6.5. The fact that the Orders shall be transmitted via the Trading Platform via the Internet, in the format defined by the Company;
3.6.6. Client’s balance of the relevant funds or crypto-asset, free of any encumbrances or other limitations, for covering the total value of the Order and any fees of the Company.
4.1. Orders may be placed with the Company once Client gets access to the Trading Platform. The Company will be entitled to rely and act on any Order placed on the Trading Platform without any further enquiry to Client and any such Orders will be binding upon Client.
4.2. Orders can be placed, executed and changed or removed within the trading hours for each CFD showed on the Company’s Website, as amended from the Company from time to time and if they are not executed, they shall remain effective through the next trading session (as applicable). The Company shall not be obliged to arrange for the execution of Client’s Orders in respect of any CFD out of normal trading hours which appear on the Company’s Website.
4.3. Client is obliged to close an open position of any given financial instruments, instruments, crypto assets during the opening hours of the Trading Platform. Client also must close any position with the same counterparty with whom it was originally entered, i.e., the Company.
4.4. Criteria for Orders refusal, cancellation:
4.4.1. If, for any reason (technical disruption, price volatility, lack of liquidity etc.), the Order has not been performed within some short timeframe defined by the Company, the Order shall be treated as canceled and the Company returns the withdrawn funds, crypto-assets back to Client;
4.4.2. Client may cancel an Order that she/he/it has submitted at any time before the Order is accepted by the Company;
4.4.3. The Company may refuse, cancel an Order without execution if:
4.4.3.1. Client has no enough funds, or not enough crypto-assets, depending on the character of a transaction, or there is an encumbrance over such amounts not allowing to withdraw or put on hold; or
4.4.3.2. It contains errors on different parameters; or
4.4.3.3. The Company treats that an Order has expired, because of lack of the transaction executing within the short time defined by the Company, and if this Order is not reconfirmed at that time; or
4.4.3.4. The basis for any price for the relevant financial instrument, instruments, crypto assets has immediately changed and this Order has not been reconfirmed;
4.4.3.5. The Company is not capable to execute it on terms specified by Client in Order or technical issues or other preventing circumstances occurred; or
4.4.3.6. The Company believes that Order execution could result in a breach of any applicable law or involves market misconduct or if an Order execution is prohibited by sanctions list, AML/CTF Requirements etc. or could result in a fraudulent transaction;
4.4.3.7. There is force majeure event;
4.4.3.8. In the Company’s opinion, Client is in material breach of any provision of the agreement with the Company;
4.4.3.9. Client did not provide any or did provide unsatisfactory information requested by the Company in respect of Order if required by the Company or applicable law;
4.4.3.10. Client has failed to meet the minimum margin requirement;
4.4.3.11. the Company has sent a notice of termination of this Agreement to Client;
4.4.3.12. Governmental authority required it; or
4.4.3.13. Other reasons that could occur and create a condition for an Order refusal, cancellation.
4.5. Under the Client Agreement, Clients authorize the Company to debit Clients’ funds or crypto-asset for Orders execution. If there are insufficient funds, crypto-assets to fulfill Client’s Orders and to discharge Client’s existing indebtedness to the Company or the Company’s partners/vendors engaged in providing services to Clients, the Company is entitled with the first priority to debit (make contractual withdrawal) Client’s funds, crypto-assets in order to discharge Client’s existing indebtedness, and, when there are not sufficient Client’s funds, crypto-assets, return Order to Client as non-fulfilled in connection with insufficiency of amount required for such transactions.
5.1. Client shall provide to and maintain with the Company margin in such amounts and in such forms as the Company, in its sole discretion, may require.
5.2. The Company may change margin requirements at any time. No previous margin requirement by the Company shall prevent the Company from increasing that requirement without prior notice.
5.3. The Company retains the right to limit the amount and/ or total number of open positions that Client may acquire or maintain at the Company.
5.4. The Company shall not be responsible for any loss or damage caused, directly or indirectly, by any events, actions or omissions including but not limited to loss or damage resulting, directly or indirectly, from any delays or inaccuracies in the transmission of Orders and/ or information due to a breakdown in or failure of any transmission or communication facilities. For example, in volatile market conditions, the margin call may be delayed resulting in the possibility of a negative usable margin; a margin call may occur even if positions are hedged due to currency conversion rate or daily interest.
5.5. The margin levels applicable to the different financial instruments, instruments, crypto assets can be found on the Trading Platform. If at any time the equity falls below a certain percentage of the required margin, specified on the Trading Platform, the Company has the right to close any or all of Client’s open positions without Client’s consent or any prior written notice. Client will be informed about the closure of its position through electronic means should the equity falls below the required margin.
5.6. Client is responsible to monitor its trading account balance and keep sufficient funds in it in order for its open positions to remain unaffected. The Company shall have the right, but not the obligation, to start closing Client’s open positions starting from the most unprofitable, when the margin is less than 100% of the margin requirement. In the case where the margin is equal to or less than mentioned percentage of the margin requirement, then Client’s positions shall be automatically closed, starting from the most unprofitable, at the prevailing market price.
5.7. Margin or leverage level may be set and varied without prior notice from time to time in the Company’s sole and absolute discretion in order to cover any realized or unrealized losses arising from or in connection with transactions, including subsequent variation of any margin rates set at the time transactions are opened. Client can request to change his account leverage at any time by contacting the Company.
6.1. If Clients have any particular requirements as to how the Company acts when dealing with them, then they must let the Company know and it will do its best to accommodate them.
6.2. Clients should be aware that where they give the Company specific instructions that are incompatible with the Company’s normal Order execution, their specific instructions will take precedence only if they are technically possible to perform without any specific updates to the Company’s systems, network or the Company’s usual processes.
6.3. If Client provides the Company with the specific instructions, and if, upon their review, the Company considers that their execution could be risky for Client of the Company, or, to the Company’s mind, will not result in best possible result for the execution of those Orders, the Company is entitled to reject such Orders execution.
6.4. These specific instructions may result in a different outcome that would have been achieved had our normal process been followed and, the Company will not be required to deliver best execution in respect of the aspects of Client Order which are covered by their specific instructions.
6.5. The Company’s normal processes take account of the costs that we would incur in transacting business. Transactions, in line with the specific instructions, may be subject to additional charges. Where this applies, the Company will notify Clients of the applicable charges before their Order is executed.
6.6. Clients are encouraged to carefully consider the implications of providing specific instructions and are advised to seek clarification from the Company if they require further information or assistance.
7.1. The following measures are used by the Company:
7.1.1. Personnel of the Company must treat all Clients’ Orders information as highly confidential. This information should only be accessed by those who need it directly related to Order execution;
7.1.2. The Company implements strong access control measures, especially related to its systems, assets, ensuring that only authorized personnel can view or modify Client Order data;
7.1.3. The Company procures prevention of the misuse of Client Order information by personnel;
7.1.4. The Company and its personnel are strictly prohibited from using non-public Client Order information for personal trading activities or for advising third parties;
7.1.5. The Company, its personnel, Clients are prohibited from the engagement in market misconduct, meaning insider dealing, market manipulation, price rigging, prohibited transaction disclosure, false trading, any dishonorable or dishonest conduct, conduct which is consistent with just and equitable principles of trade or other activity which is defined as the market misconduct under this definition under the applicable law;
7.1.6. Personnel are encouraged to report any suspected misuse of Client Order information through the Company’s proper channels;
8.1. The Company monitors the effectiveness of Order execution arrangements and this Policy in order to identify and, where appropriate, correct any deficiencies in that respect.
8.2. In particular, the Company assesses, on a regular basis, whether the liquidity providers, markets provide for the best possible result for Clients or whether it needs to make changes to its Order execution arrangements. The Company notifies Clients with whom it has an ongoing Client relationship of any material changes to its Order execution arrangements, which are reflected in the updated Policy.
8.3. The monitoring process aims to identify and address any deficiencies promptly to ensure the best possible outcome for Clients. If deficiencies or areas for improvement are identified, the Company takes appropriate corrective action to enhance the efficiency and effectiveness of their Order execution arrangements.
9.1. All records about Orders, their execution is duly recorded and provided by the Company in connection with the Company services for Client’s information only.
9.2. Clients may access their transactions history and records on the Trading Platform, and are responsible for checking the records for errors. Client must report any mistaken or unauthorized Orders to the Company as soon as possible.
10.1. From time to time, the Policy could be reviewed and updated by us. The review should include an assessment of Policy’s effectiveness in preventing, and any necessary changes should be made to the Policy to ensure that it continues to meet the needs of Clients, engaged personnel, engaged entities.
10.2. The Company shall promptly notify Clients with whom they have an ongoing relationship of any material changes to its Order execution arrangements or the Policy, by allocating a new version on the Website. Clients shall be informed of such changes in a clear and comprehensible manner, enabling them to make informed decisions regarding their continued relationship with the Company.
10.3. Notification of material changes shall be provided in advance of their implementation, allowing Clients adequate time to assess the impact and take any necessary actions.
This Transfer and Withdrawal Policy (“Policy”) is developed by METAGOLD LLC, a company duly incorporated in Georgia, authorized by the Ministry of Justice of Georgia with reference number 404651248, being a brokerage company (the “Company”, “we”, “our”, “us”). The reference to you as our client is referred to as the “Client”, “you”, “your”.
1.1. Upon your request, we may perform the transfer and withdrawal of supported funds to and from your trading account. Clients can send, receive, and manage funds at the trading account as per the terms and conditions outlined in the Clients Agreement;
1.2. It is prohibited to use the trading account for receipt funds from and send funds to third parties;
1.3. The transfer and withdrawal apply only to currencies explicitly listed on the Company’s website;
1.4. Once funds transfer from a trading account is initiated, it is broadcast to the respective payment service provider and cannot be canceled or reversed by you;
1.5. Transfers and withdrawals must comply with specified minimum and maximum transfer limits, as detailed in the Client’s trading account and/or on the website. The minimum and maximum transfer limits announced by the Company can be changed at any time at the discretion of the Company and the Client must be subject to the above principle and will not have the right to make any claim.
1.6. Withdrawals must be made using the same method that was initially used for the deposit (Original Payment Method Rule). In cases where this is not technically possible, the funds will only be returned to a verified bank account registered in the client’s name.
1.7. If the amount of the Company’s debt to the Client is equal to the amount of the Client’s debt to the Company, the debts will be mutually settled and appropriate debt balance is withdrawn from the trading account. Otherwise, the party with a higher debt amount will be obliged to settle its debt balance after clearing, and after settlement, the parties will be released from mutual financial obligations. This debt settlement should not take more than ten days after the calculation and notification through the supported communication channels.
1.8. The processing time for transfers and withdrawals may vary depending on the specialized support team assigned to each geographical region. Therefore, clients are advised to contact their designated support representative for accurate information.
2.1. The Client can top up own trading account with the Company through the transfer of funds from his/her/its own account to the trading account opened with the Company, to the bank details, specified in the Client’s trading account. The trading account can also be credited using all other methods set forth on our website and available at Client’s trading account.
2.2. The Client has the right to top up own trading account any time by transferring funds to the trading account or any other way set by the Company, having to inform the Company using acceptable communication channel.
2.3. If the principal balance in the Client’s trading account is less than the minimum defined by the Company or the specified margin is less than the minimum established by the Company, it has the right to unilaterally close the Client’s trading account or close one or more open positions at its discretion.
2.4. Funds deposit should be done due to the terms of Client Agreement of respective payment provider where the Client have payment account.
2.5. All costs related to depositing funds by the Client that can be charged by the payment providers will be borne by the Client.
2.6. Depositing of trading account is allowed only if the sender’s data completely match with the Client’s data mentioned in the Client’s trading account. In case of revealing the fact of funds transfer from third parties, the Company has the right to refuse to credit funds, cancel transactions made on the Client’s trading account, block fully or partially the Client’s access to the services of the Company, and withhold all costs for the transfers’ refund from third parties.
2.7. The Company shall not be liable in the event that the payment provider fails to transfer funds from the Client’s payment account to the Client’s trading account in order to the Client’s instructions, and the Client acknowledges and accepts this matter.
2.8. In case if funds deposit is made in the currency different from the currency of trading account, the transferred amount could be automatically converted to the currency of the trading account using exchange rate of the Company, and deposited in the Client’s trading account.
2.9. The credit value date for the Client’s trading account is no later than the one business day on which the amount of the money transfer is credited to the trading account. This time limit could be postponed in cases set forth in the AML/CFT policies and procedures.
2.10. The Company reserves the right to suspend for clarification or reject and return the execution of incoming funds transfers to the Client’s trading account when required by applicable laws, internal policies and procedures.
3.1. Withdrawal instructions are submitted by Clients in electronic form though our website or via the Trading Platform (via the Client’s trading account) and considered original written documents. Clients accept full responsibility for the security and authenticity of all withdrawal instructions they initiate and Clients are bound by their instructions. For the withdrawal instruction initiation, it is necessary to fill in all the proper fields in electronic form.
3.2. For the security purpose, within the withdrawal instructions initiation, the Company could require two-factor authentication.
3.3. The Client’s funds could not be transferred from the trading account before receipt of the instruction.
3.4. To follow the AML/CFT and other regulatory requirements, the Company could ask the Client to provide some additional information, documents related to the initiated transfer, to be properly initiated or executed.
3.5. After receipt of withdrawal instruction but before the execution of the transfer, the Company provides the Client with at least the following information:
3.5.1. a brief and standardized warning as to whether and when the funds transfer will be irreversible or sufficiently irreversible in case of probabilistic settlement;
3.5.2. the amount of any charges for the funds transfer payable by the Client and, where applicable, a breakdown of the amounts of such charges.
3.6. Time of receipt of withdrawal instruction or consent to a funds transfer and cut-off time established by the Company
3.6.1. The Company ensures that the time of receipt of withdrawal instruction or consent to a transfer of funds is when withdrawal instruction or consent is received by the Company in e-form defined by the Company;
3.6.2. If the time of withdrawal instruction receipt is not on a business day of the Company, the instruction could be deemed by the Company to have been received on the following business day. The Company may establish a cut-off time near the end of a business day, beyond which any instruction received shall be deemed to have been received on the following business day. Cut-off time means a time when withdrawal instructions provided before this time could be executed the same day, where the instructions received after the cut-off time for the transfer of funds to be regarded as received on the next business day.
3.7. Withdrawal instructions execution time depends on the currency, payment method and time of instruction receipt, but shall not exceed one working day from the instruction receipt.
4.1. When executing withdrawal instructions, the Company takes decisions on execution, rejection, return or suspension of a transfer of funds, taking into account the terms and conditions of the AML/CFT policies and procedures, and other proper policies and procedures of the Company.
5.1. When executing withdrawal instructions, the Company takes decisions on execution, rejection, return or suspension of a transfer of funds, taking into account the terms and conditions of the AML/CFT policies and procedures, and other proper policies and procedures of the Company.
5.2. Where the Company refuses to execute a withdrawal instruction, the refusal and, if possible, the reasons for it and the process for correcting any factual mistakes that led to the refusal shall be notified to the Client, unless prohibited by the law.
5.3. Where all of the terms and conditions set out in the Client Agreement and this Policy are met, the Company shall not refuse to execute an authorized withdrawal instruction, unless prohibited by the law and the Company’s policies and procedures.
5.4. The Company reserves the right to reject the execution of withdrawal instruction in the following cases:
5.4.1. If withdrawal instruction contains errors in any of its parameters; or
5.4.2. If withdrawal instruction is executed in violation of the Company’s internal procedures or applicable laws; or
5.4.3. If the initiating transfer breaches a client’s trading account regime established by the Company’s internal policies, procedures, or applicable laws; or
5.4.4. If the balance at a client’s trading account with the Company is insufficient to fulfill the withdrawal instruction and cover the charges, fees or commissions for the Company’s services; or
5.4.5. If the Client has provided access to his/her/its trading account to third party initiating an instruction or orders; or
5.4.6. Technical issues or other preventing circumstances have occurred; or
5.4.7. In any other cases, specified in the Client Agreement, by applicable laws, internal policies, or procedures.
5.5. The Company may also temporarily suspend the fulfillment of withdrawal instruction to verify whether any grounds for rejection exist.
5.6. Without prejudice to other applicable regulatory requirements, where a transfer of funds is rejected, returned or suspended, the Client is provided with, at least, the following information:
5.6.1. the reason for the rejection, return or suspension;
5.6.2. if applicable, how to remedy the rejection, return or suspension;
5.6.3. the amount of any charges, fees or commissions incurred by the Client and whether reimbursement is possible.
6.1. A Client shall obtain rectification of an unauthorized or incorrectly executed withdrawal transfers from the trading account with the Company if a Client notifies the Company without undue delay on becoming aware of any such transaction giving rise to a claim, and no later than one months after the debit date. This time limit does not apply where the Company has failed to provide or make available the information on the executed funds transfers as set forth in the Client Agreement. Such notification could be made by a client via proper communication channels allowed on our website.
6.2. In the case of an unauthorized transfer of funds because of the Company’s action or omission, the Company refunds the Client the amount of the unauthorized transfer immediately, and in any event no later than by the end of the following business day, after noting or being notified of the transfer, except where the Company has reasonable grounds for suspecting fraud and communicates those grounds to the relevant national authority. Where applicable, the Company shall restore the trading account of the Client to the state in which it would have been had the unauthorized transfer not taken place. This clause does not apply and the Company shall not refund if the Client breached the Client Agreement or violated or neglected the security measure, where a third party has received or could receive access to the Client’s trading account and transfers initiation.
6.3. The Company’s maximum liability is limited to the total charges, fees or commissions generated for its services from the affected Client in the 12 months preceding the incident.
6.4. In the case of a non-executed or incorrectly initiated or executed transfer where the transfer is initiated by the Client, the Company shall, regardless of liability as set forth above, on request, make immediate efforts to trace the transfer and notify the payer of the outcome. This shall be free of charge for the Client.
6.5. In exceptional circumstances, such as banking issues, sanctions, or disruptions in the payment network, the Company reserves the right to delay withdrawals until the obstacle is resolved and will notify the client via email.
7.1. The Company ensure that, after execution of withdrawal funds transfers, it provides the Client in electronic form with at least the following information:
7.1.1. the names of the payer and the recipient (the same person – Client);
7.1.2. the Client’s account number, bank/payment institution name;
7.1.3. a reference enabling the Client to identify each transfer of funds;
7.1.4. the amount of money and currency transferred;
7.1.5. the debit value date of the transfer of funds;
7.1.6. the amount of any charges, fees or commissions relating to the transfer of funds and, where applicable, a breakdown of the amounts of such charges.
7.2. The transfer information is reflected in the Client’s cabinet (on our website or in Trading Platform) immediately upon the transfer is executed. As an approach, the Company could send such information to Clients’ e-mails or otherwise.
7.3. The Company could provide cumulative information on all the executed transfers once a month or with another frequency, free of charge.
7.4. All the historical information of the preceding transfers are reflected in the Client’s trading account, where a Client could check it anytime.
8.1. The secure process for notification of the Client by the Company in the event of suspected or actual fraud or security threats, as well as of other similar incidents or threats, when the internal policies and procedures so require to inform Clients, the Company ensures such notification.
8.2. In the event of suspected or confirmed fraud or security threats affecting the Client’s trading account or transfers, the Company will notify the Client without undue delay.
8.3. The Company will use secure and verifiable communication methods to notify the Client, such as via the Client’s trading account, encrypted email, push notifications, direct phone calls, etc. as set forth in internal policies and procedures of the Company.
8.4. Notifications could include:
8.4.1. A description of the suspected or actual security threat or fraudulent activity, or other incidents or their threat;
8.4.2. How the trading account, transfers are affected or could be affected;
8.4.3. Recommended immediate actions the Client should take to secure their trading account;
8.4.4. Other information as set forth in the internal policies and procedures of the Company.
8.5. Clients could be required to promptly respond to the Company’s notifications and implement recommended actions to protect their trading account and transfers.
9.1. From time to time, the Policy could be reviewed and updated by the Company. The review should include an assessment of Policy’s effectiveness, and any necessary changes should be made to the Policy to ensure that it continues to meet the needs of Clients, the Company.
In case of any ambiguity or issue regarding transfers or withdrawals, the client may contact the Company through the online support section in their personal account, via the official support email at support@fxmetagold.com, or by contacting their designated support representative.
METAGOLD LLC offers trading on Forex, commodities, CFDs, cryptocurrencies and metals options; which could be traded on margin, forming complex financial instruments, products. They carry a high level of risk since leverage can work both to your advantage and disadvantage. As a result, these products may not be suitable for all investors, as loss of all invested capital may occur.
You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved and consider your investment objectives and level of experience. Seek independent advice, if necessary. METAGOLD LLC does not provide advice, recommendations or opinions in relation to acquiring, holding or disposing of a fiat, stocks, cryptocurrencies, commodities, any financial instruments etc. METAGOLD LLC is not a financial advisor and all services are provided within its brokerage activity.
This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such. For more details of the risks please refer to Risk Disclosure Statement. METAGOLD LLC does not provide services for residents of the United States and North Korea. This website is not directed at any jurisdiction and is not intended for any use that would be contrary to local law or regulation. By using fxmetagold.com you agree to use our cookies to enhance your experience.
fxmetagold.com operated by the METAGOLD LLC, company incorporated under the laws of Georgia, registration number 404651248, having registered address at 11 Victor Naneishvili St., Flat 3, Isani district, Tbilisi, Georgia.
METAGOLD LLC offers trading on Forex, commodities, CFDs, cryptocurrencies and metals options; which could be traded on margin, forming complex financial instruments, products. They carry a high level of risk since leverage can work both to your advantage and disadvantage. As a result, these products may not be suitable for all investors, as loss of all invested capital may occur.
You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved and consider your investment objectives and level of experience. Seek independent advice, if necessary. METAGOLD LLC does not provide advice, recommendations or opinions in relation to acquiring, holding or disposing of a fiat, stocks, cryptocurrencies, commodities, any financial instruments etc. METAGOLD LLC is not a financial advisor and all services are provided within its brokerage activity.
This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such. For more details of the risks please refer to Risk Disclosure Statement. METAGOLD LLC does not provide services for residents of the United States and North Korea. This website is not directed at any jurisdiction and is not intended for any use that would be contrary to local law or regulation. By using fxmetagold.com you agree to use our cookies to enhance your experience.
fxmetagold.com operated by the METAGOLD LLC, company incorporated under the laws of Georgia, registration number 404651248, having registered address at 11 Victor Naneishvili St., Flat 3, Isani district, Tbilisi, Georgia.
