Frequently asked questions

Comprehensive FAQ

You can download the updated version of Metatrader 5 by visiting the Metagold website from the Tools and Platforms section.

You can easily communicate with the support team via email, online chat, WhatsApp and Telegram.

We do not provide services to citizens of Turkey, the United States of America and any related jurisdictions that the Company is not authorized to do so.

Log in to your user panel and select your desired Real account from the MT5 section of the live account section.

Log in to your user panel and create a demo account from the MT5 demo section

Log in to your MT5 platform and by right clicking on your username, the option to change your password will be displayed.

Enter the MT5 platform, select the File option and Then click on the Login to trade Account option and enter the username and password sent to the email in the opened window.

In the lower right corner of your metatrader, there is a red mark. Click on that icon. A window will open for you. Click on “Login”. In the new window, enter the username and password provided by Metagold, then click OK. Note: There are two passwords in the email, please make sure to login with your original password.

We offer leverage from 1:100 to 1:600.

No, it is not possible to change the leverage by the user after creating the account. To change the leverage of your trading account, send your request to support.

ISLAMIC – STANDARD – VIP – PRO – ECN- GOLD – ZERO -AFG – FIX – SPECIAL Log in to see detailed information about each type of account.

Log in to your user account from the MT5 section, click on your account number and select the settings option (gear), (transfer the amount if there is balance) And finally, click on the Archiv option.

Financial FAQ

Enter your user panel, click on the Deposit option from the Funds menu and choose an option from the payment methods

Enter your user panel, click on the Deposit option from the Funds menu and use the Stable Coin option to deposit Tether and the Coin option to deposit other digital currencies from the displayed payment methods.

“All digital currencies, payment gateways of different countries including (Cryptocurrency-Perfect Money-Visa Card-Mastercard-Ethereum, IRR-AFN-AMD-AED-GEL-KWD-OMR-PKR-RUB-THB-TRY-VND-EGP-IQ) and other payment methods with support coordination are applicable.”

It should be noted that customers can enter their user panel without depositing any amount and recharge their website to any amount, but to use any of the trading accounts, see the minimum account opening amount from the link below.

Enter your user panel, click the Withdraw option from the Funds menu and choose one of the payment methods. It should be noted that you can also make withdrawals from all deposit methods, the list of which can be seen in the link below.

Log in to your user panel, click the Withdraw option from the Funds menu, and use the Stable Coin option to withdraw Tether and the Coin option to withdraw other digital currencies from the displayed payment methods.

On average, your withdrawal confirmation or disapproval is confirmed by Metagold in less than 5 minutes, but this time varies according to your withdrawal method according to the conditions of the banking network or blockchain.

no Charge your account according to the type of account.

Yes. You can make unlimited internal transfers between your trading accounts and others. To use the possibility of transfer, you can refer to the link below.

Is Metagold a reliable broker?Yes . Log in to your user panel, click the Internal Transfer option from the Funds menu and use the internal transfer method.

Cooperation FAQ

The abbreviation “Introducing Broker” means introducing the broker. IBs are partners of Metagold’s marketing department, who after introducing their customers to Metagold can earn an amount as income for the volume of their customers’ transactions. And also, after Metagold Broker is approved as IB, they can use more features of their user pages.”

You can send an IB cooperation request to Metagold from the Referral Programs menu on your user page, which will be activated after checking the approval management unit and the possibility of using the cooperation panel facilities.

For any changes in the list of IBs, send your request in full to the supporters.

Metagold, as the only accredited broker registered in Onshore (Georgia) and under the supervision of the Georgian judiciary, is among the list of four hundred main accredited brokers in the world. which has trading accounts connected to several large banking systems and reliable LPs in all parts of the world. “

About registration FAQ

One of the valid international identity documents or approved by the country of residence (passport, driver’s license, ID card, etc.)

“No. In order to comply with security issues and prevent abuse or hacking of customers’ accounts, this possibility is not possible in the customers’ personal panel. But in necessary cases, you can apply the requested changes by coordinating with the support staff and mentioning the reason and after re-authentication.”​

“Yes. You can enter the personal profile page from the profile section in your user menu and edit the changeable options according to your wishes. In case of further changes, contact Metagold’s supporters.”

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