MetaGold Customer Support
In the financial markets, quick access to reliable support can play a significant role in your trading experience. The MetaGold support team is at your side through official and trackable channels to quickly review questions, technical issues and account-related requests. On this page, you can see the official contact details, response times and the best way to follow up on each type of request.
To prevent any confusion, abuse or impersonation, please only use the official MetaGold domains and channels introduced on this page. We will not contact you from unofficial accounts, numbers or addresses and will not be responsible for communication from invalid routes.
Before contacting support channels, please read MetaGold’s rules and regulations to avoid any potential problems.
Metagold communication channels
Online chat
Online chat is the fastest way to contact the MetaGold support team. If you need immediate help using the site, your account, or trading services, you can get an initial response in the shortest possible time through this channel.
Response time: Monday to Friday – Sundays from 16:30 GMT (20:00 Tehran time)
Average response time : under 5 minutes
Access location : Online chat widget at the bottom of all site pages
Suitable for : Quick questions, urgent problems, basic guidance, and tracking the overall status of requests
Support Email
Email support is best for requests that require a full explanation, documentation, or expert review. For faster processing, please include the subject of your request, account information, and supporting documents in your email.
Response time : Response within 24 hours
Suitable for : Complex problems, sending documents, following up on sensitive matters, and requests that require careful review.
WhatsApp support
WhatsApp chat is suitable for users who prefer to communicate with MetaGold support via messenger. To keep your account secure, please only use the official numbers listed on this page.
Response time : Monday to Friday – Sundays from 16:30 GMT (20:00 Tehran time)
Average response time : under 5 minutes
Suitable for : Fast and easy communication, tracking daily requests, and initial coordination with the support team.
Telegram support
Telegram chat is a quick and easy way to contact the MetaGold support team. To keep your account secure, please only use the official numbers listed on this page.
Response time : Monday to Friday – Sundays from 16:30 GMT (20:00 Tehran time)
Average response time : under 5 minutes
Suitable for : Quick communication, getting general guidance, and light, non-sensitive follow-ups
Contact numbers
If you prefer to speak directly to the MetaGold support team, you can use the official numbers listed on this page.
Response time : Monday to Friday – Sundays from 16:30 GMT (20:00 Tehran time)
Suitable for : Urgent issues, need for telephone explanations, and follow-up on ongoing cases
Important warning about the official identity of MetaGold
To contact support, please make sure to use only official MetaGold channels. Do not confuse MetaGold with MetaGold Capital or any other similar name, and do not send your account information, identity documents, or financial details to unofficial individuals, domains, or accounts.
To review the official brand identity, valid domains, and verified communication channels, please read MetaGold’s Transparency Statement. This page provides detailed information to distinguish MetaGold from MetaGold Capital and prevent any confusion or abuse.
Which support method should I choose?
To get results faster, it’s best to choose the right channel based on the type of issue. The table below will help you find the best communication path.
Currently, MetaGold support is provided in the following languages:
Note:
The response speed or type of service may vary in some channels depending on the language selected. For specialized requests, using a ticket or email is recommended.
- In case of problems with the deposit process, provide a receipt or deposit hash.
- Screenshot or related file, if needed
- Login number
- Client ID
If a person, number, email or account with the name MetaGold contacts you through an unofficial channel, do not consider it authentic. Before sending any information, payment or evidence, verify the identity of the communication channel via this page or the MetaGold Transparency Statement page.
If you receive a suspicious message, do not respond to it, do not click on links, and report the matter immediately through one of the official support channels. Any payments, identity verification, or account tracking should be done only through official MetaGold channels.
At MetaGold, maintaining the security of user information is one of the core principles of support. Your account information, identity documents, and request details are only reviewed through official channels, and access to this information is limited to authorized teams related to the subject of the request.
To protect your privacy, the MetaGold support team will never ask for your password, verification code, login information, or direct access to your account. Please only use the official channels outlined on this page when submitting any sensitive documents or information.
Is MetaGold the same as MetaGold Capital?
No. MetaGold is not the same as MetaGold Capital and the two names should not be used interchangeably. To contact support, submit documents, or track your account, please only use the official channels listed on this page. You can also review MetaGold’s transparency statement page to check the official domain, brand identity, and avoid confusion with similar names.
Is the FCA warning related to MetaGold?
Any external alerts or announcements should be carefully reviewed based on the identity details, domain, registered company, and official channels. To avoid name matching errors, it is recommended to base your review on the information on this page and the Transparency page .
What are the official domain and official channels of MetaGold?
Official domains and channels are only listed on this page. For added security, always verify the address and channel identity with official sources before responding, sending information, or taking any action.
How do I verify the identity of the backer?
Do not reply to the message, click on the links, or send any information. Report the matter through one of the official MetaGold channels as soon as possible for investigation.
How do I verify the identity of the backer?
Verify the identity of the support only through the official site domain, numbers, emails, and accounts introduced on this page. If you are in doubt about a message or call, re-inquire through the official channel.
Which channel is best for urgent problems?
For urgent matters, online chat or a phone call are usually the fastest options.
What method should I use to send documents?
For sending documents, support email or WhatsApp and Telegram chat is more suitable because it allows for more detailed recording, tracking, and review.
Can I follow up on sensitive issues via Telegram or WhatsApp?
For quick communication, yes; but for sensitive matters, sending documents, financial matters, or official requests, it is better to use email so that the communication records are complete and traceable.
How long will it take to get a response?
Response times vary depending on the communication channel and type of request. Online chat is best for immediate responses, while email may take longer for specialized inquiries.
